1 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. While we’re waiting..... Source:

Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Achieving Safety Excellence – It’s about people April 18 th 2013 David Mallard DuPont Sustainable Solutions Finn Schou Nielsen; DSS

3 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Introduction & Agenda Introductions DuPont / Sustainable Solutions at a glance Where we come from Behavior is key 4 Key Ingredients Assessment Strategy Development Implementation

4 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Safety Contact – Cell Phones & Driving

5 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. We are applying our science to find solutions to some really BIG challenges… FEEDING THE WORLDREDUCING OUR DEPENDENCE ON FOSSIL FUELS KEEPING PEOPLE AND THE ENVIRONMENT SAFE © National Geographic images DuPont at a glance DuPont / DSS at a glance

6 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. * Consolidated net sales from continuing operations. $34.8 B * Nutrition & Health $3.4B Performance Materials $6.4B Safety & Protection $3.8B Industrial Biosciences $1.2B Performance Chemicals $7.2B Electronics & Communications $2.7B Agriculture $10.4B DuPont Today 2013 DuPont Segment Sales 6 DuPont A World Leader on Market-Driven Innovation and Science

7 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. DSS Business Overview United States Europe South Africa Brazil India Russia Middle East China Australia Key Industries Top Geographies Top Geographies Consulting Services Learning & Development Technology Licensing & Equipment Asia Pacific 493 EMEA 186 Latin America 137 US & Canada 597 Variable Labor 250 Total 1663 Energy (O&G/Refining, Power) Chemicals/Petrochemicals Mining & Metals Processing Fertilizer Manufacturing Surface Transportation Headcount Business Units Business Units 7

8 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. DSS has a unique value proposition Decreasing Dependence on Fossil Fuels Protecting People and the Environment Feeding the World Growth Trends DSS Offerings Environment al Management On-Line Training Alkylation Instructor Led Training Employee Safety Contractor Safety DILA Process Safety Environ- mental Management Training Academy Asset Productivity Alkylation Technology IsoTherming Technology Scrubbing Technology Sulfuric Acid Technology Sustainability Strategy Sustainable Capital Integrated Operations Energy Efficiency Sustainable Capital Client Needs Safer Workplace Enabled Workforce Protecting the Environment IncreasedProductivity ReducedFootprint

9 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Belief that all injuries are preventable developed in the 1940s. Safety statistics began in First safety rules established in “Safety is a line management responsibility. … No employee may enter a new or rebuilt mill until a member of top management has personally operated it.” – E. I. du Pont Powder mill operation began in Off-the-job safety program began in the 1950s. “Goal is Zero” established in 1990s. Safety has become part of our DNA DuPont Safety Culture – History Where we come from

10 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. DuPont Lost Workday Case Rates

11 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. They reflect the way we work and how we operate every day – with our customers, with our partners from around the world, and in the communities in which we operate. Committed to Zero DuPont Today 2013 Our Core Values Are More Than Just Goals 11

12 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Causes of Injuries In our experience… The majority of process and personal incidents, injuries and accidents are caused by unsafe acts and behaviors, not conditions and equipment. Reactions of People Positions of People Personal Protective Equipment Tools & Equipment Procedures Orderliness Standards Reactions of People Positions of People Personal Protective Equipment Tools & Equipment Procedures Orderliness Standards Unsafe Acts Unsafe Conditions Behavior is key

13 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. People’s behavior

14 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. People’s behavior

15 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. People’s behavior

16 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. People’s behavior

17 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. People’s behavior

18 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. DuPont Approach to Safety Key Ingredients for Excellence* * In Safety and Other Business Parameters e.g.: Productivity, Quality, Customer Service, Compliance, etc. 1.Integrated Management System (integrated approach to managing all Safety, Health and Environmental issues) 2.Culture of Anticipation (Reactive to Proactive) (how risks are understood by people and systematically addressed) 3.Culture of Openness and Collaboration (how people work together and support each other) 4.Operational Discipline (how following the rules is transformed into organizational pride) 18 4 Key Ingredients

19 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Cultural Elements Facilities Personnel Technology DuPont Approach to Safety Ingredient 1: Integrated Management System Risk Elements Leadership Structure Processes & Actions 19

20 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Fatality Lost Work Day Case (LWC) Restricted Work Day Case Medical Treatment Case First Aid Treatment Near Misses Unsafe Acts Unsafe Conditions created by People Anticipation Reaction DuPont Approach to Safety Ingredient 2: Shift from Reactive to Proactive Mentality

21 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates Fatality Lost Work Day Case (LWC) Restricted Work Day Case Medical Treatment Case First Aid Treatment Near Misses Unsafe Acts Unsafe Conditions created by People Anticipation Reaction 1 60 (2012) ? DuPont Approach to Safety Ingredient 2: Shift from Reactive to Proactive Mentality

22 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Catastrofe Workplace Safety Catastrophic Incident Process Safety Management People risks (slips, trips, falls, working at heights, PPE mis-use, etc.) Unsafe Acts and Conditions First Aid Incidents Major Incident Fatality Near Miss Major Technical Incident Minor Loss Incident Man-Machine Interface risks (loading / unloading, product changes, control room, etc.) Integrity Risks (Mech. Int., QA, interlock, vessel, relief valves, etc.) Behavioral Incident Pyramid Proactive Reactive Technical Incident Pyramid DuPont Approach to Safety Ingredient 2: Shift from Reactive to Proactive Mentality

23 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Felt Leadership, Role Modeling, Influencing, Engagement Rules, Procedures, Protocols Internal Motivation COMMITMENT External Motivation COMPLIANCE Natural Instincts Supervision Self Teams Injury (or Defect) Rate Dependent Independent Reactive Interdependent “I follow the rules because I want to”“I follow the rules because I have to” Reactive ProactiveWorking style Authoritarian CoachingLeadership DuPont Approach to Safety Ingredient 3: Maturity of the organization Management Commitment Condition of Employment Fear/Discipline Rules/Procedures Supervisor Control, Emphasis, and Goals Value All People Training Personal Knowledge, Commitment, & Standards Internalization Personal Value Care for Self Practice, Habits Individual Recognition Help Others Conform Others’ Keeper Networking Contributor Care for Others Organizational Pride Safety by Natural Instinct Compliance is the Goal Delegated to Safety Manager Lack of Management Involvement Zero accidents: “a heresy” Zero accidents: “a dream” Zero accidents: “a goal” Zero accidents: “a choice”

24 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Leadership by example. Practice consistent with procedures. Sufficient resources. Employee involvement. Active lines of communication. Strong teamwork. Commitment of every member of an organization to execute each and every job the right way. Common shared values. Up-to-date documentation. Absence of shortcuts. Excellent housekeeping. Pride in the organization. … Characteristics of Operational Discipline DuPont Approach to Safety Ingredient 4: Operational Discipline

25 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Safety DuPont Approach to Safety

26 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Overview of Safety Culture Improvement Approach Diagnosis Treatment Fitness Recommendations/ prescription Management of change Transformation of the organization Diagnosis and planning Continuous improvement Phase1: Assessment Phase 2: Implementation Phase 3: Improvement Assessment

27 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Assessment Phase: Execution and Content Assessment Preparation Assessment model, scope and methodology Project management and structure Project plan Communication Execution SPS Survey Assessment per site (+QW) Interviews (10-15%) - Management - Work council - Safety Manager - ”rest” of organization Evaluation Assessment Report Analysis of Effectiveness Analysis of Safety Culture Executive Summary Strategy Consolidation (APW/QW) Review of results Concept – Business Case for Change Concept - Implementation Plan Strategy Workshop Strengths and areas of improvement Assessment of Safety Culture Definition of strategic objectives Recommendations for site specific action plans Next steps for strategic implementation Detailed Planning Common Implementation plan Planning of resources and budget Acceptance Detailed Business Case Concept of Implementation phase Planning

28 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Safety Perception Survey 1,100,000+ Survey Responses Average comparison scores for 26 industries, including: energy, food, paper, chemicals, manufacturing and transportation 45 Countries 5,000 locations Benchmarks updated annually 13 years of Data

29 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Example of Results Survey Result Benchmark Best % All responders 2874 Question 9a: Did you contibute actively to the development of actions concerning workplace safety within the last year (e.g. Participation in comittees, incident investigations, creation of safety rules)? Percentage of participants who answered that they had often or very often taken part at the development of actions: 0%100% All answers Percent of Respondents:%%% Very often< Often< Sometimes rarely never Number of answers < shows which answers were collected as Benchmarking.. All ManagerSupervisor Employee No man. resp. Specialist Manager6489 Supervisor5080 Employee (no manag. resp.)2368 Specialist1743

30 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Relative Cultural Strength

31 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Pulling it together……SPS 31

32 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Clear identification of strengths and weaknesses in Leadership, Structure and Processes and Actions based on a detailed Consultant-led review of documentation, one-on-one interviews with key personnel, sample interviews with supervisors / shop-floor employees and workplace tours. Assessed against 5-point scale of achievement – Fundamentals to ’World Class’. Consultant-led Assessment

33 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Level 5 - Openness / trust / world class performance The organization is leader within its industry segment in terms of safety performance. This is result of the focus on safety, the leadership, the conscious organizational design, and the portfolio of activities which are taken to assure a safe work environment. Level 4 - Team participation / continuous improvement The organization has strong skills and risk behaviour to identify, correct, and learn from work place hazards. An open exchange of information exists without fear of punishment. The organization is focused to learn and to improve their performance. Hazard analysis, auditing, and corrective action are well established and are conducted regularly. Level 4 - Team participation / continuous improvement The organization has strong skills and risk behaviour to identify, correct, and learn from work place hazards. An open exchange of information exists without fear of punishment. The organization is focused to learn and to improve their performance. Hazard analysis, auditing, and corrective action are well established and are conducted regularly. System Effectiveness – Levels DuPont measures EHS system effectiveness in a model of 5 levels. Level 3 - System is used effectively The organization shows signs of continuous improvement and the performance monitoring shows basic but constant improvement of the safety performance. The personnel is experienced in the use of basic safety management tools and techniques. Level 3 - System is used effectively The organization shows signs of continuous improvement and the performance monitoring shows basic but constant improvement of the safety performance. The personnel is experienced in the use of basic safety management tools and techniques. Level 2 - Good system is mostly implemented The organization is conscious about its development and has established basic guidelines and processes. There is a relatively high value for safety and an audit system is implemented to eliminate work place hazards. Level 2 - Good system is mostly implemented The organization is conscious about its development and has established basic guidelines and processes. There is a relatively high value for safety and an audit system is implemented to eliminate work place hazards. Level 1 – Fundamentals The organization has implemented a process to mitigate known work place hazards and uses incident statistics to measure performance. Incidents and accidents are reason for discussion about safety and to trigger related management activity. A written safety guideline exists which is not known by all employees or is not of high value to these. The safety performance is known to a few and is not perceived of high value. Level 1 – Fundamentals The organization has implemented a process to mitigate known work place hazards and uses incident statistics to measure performance. Incidents and accidents are reason for discussion about safety and to trigger related management activity. A written safety guideline exists which is not known by all employees or is not of high value to these. The safety performance is known to a few and is not perceived of high value.

34 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Objective Details Client Objective (Bradley Curve and 5 Level Rating Model) Focus Areas (Workstreams, timing, milestones) Action Plan (Actions to implement Roadmap) Strategy Overall client Position Bradley Curve 5 Level Rating Model Safety Perception Survey Executive Summary Key Issues Examples Detailed Report Findings Focus Areas Strategic Direction Content of Strategy Workshop Strategy Development

35 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Strategy Planning Effectiveness of Management System Continuous Improvement Primary Focus Areas  Leadership …  Structures …  Processes & Action … Strategic Objective First Milestone Further Focus Areas Second Milestone

36 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. The ’Typical’ Implementation Project  Typically they don’t exist!  We are at pains to understand the relative strengths and development areas of our clients and help to develop an implementation plan that fits their needs.  The extent and pace of implementation needs to fit the organization and to take account of other demands faced.  The aim is a step change in EHS performance based on sustainable cultural change.  Cultural change is not a ‘quick-fix’ – rather it is a medium to long term proposition that requires constancy of purpose.  DuPont act as catalysts and accelerators – transfer of knowledge and skills is key to the sustainability of the effort when DuPont has left. Implementation

37 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Assessment Safety Perception Strategy Concept Assessment Safety Perception Strategy Concept Assessment Group Organization Standards Training Executives Group Organization Standards Training Executives Foundation Local Organization Standards → Gap analysis → Procedures Detailed planning Manager / Supervisor training Select trainers Local Organization Standards → Gap analysis → Procedures Detailed planning Manager / Supervisor training Select trainers Implementation Progress (co) evaluation Safety Perception Review Local Planning Progress (co) evaluation Safety Perception Review Local Planning Progress Check Program Management Monitoring of site implementation Training of Safety Professionals / Network Training of Co-Auditors Monitoring of site implementation Training of Safety Professionals / Network Training of Co-Auditors Progress Review Executive Review Group Planning Executive Review Group Planning Company ‘A’ Safety Program – Corporate Overview GROUP SITE / MILL / PLANT Train-the-Trainers Train Operators Coaching key players Implement new procedures Communicate / adjust / fine tune Organization Training material Training Executives Program plan Organization Training material Training Executives Program plan

38 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Progress Eval. - Training Company - Auditors - Co-evaluation - Review & Planning Foundation -Analysis -Project Plan -Local communication plan -Leadership Training Planning & Org: - Safety Observations. & - Dialogues - Policies, Principles & Standards - Roles & Responsibilities - Selection of local trainers Implementation - Implementation of concepts & processes - Training of local trainers - Operator Training - Ongoing communication - Feedback & knowledge sharing, networking XX factories rolled out with same scheme in X waves Design -Observations & Dialogues -EHS Policies & Principles -Training Concepts -Roles & Responsibilities -Progress Evaluation Scheme Synergies:  Assessment  Central Design of Trainings & Implementation Concepts  Company Co-Trainers for Manager and Supervisor Training  Company Trainers for Operator Training  Company Co-Coaches for local Sub-Committee coaching  Company Co-Auditors for Progress Evaluation Company Central Safety Committee Implementation Governance - Factory roll out & communication planning - Director’s Safety Training - Change Champion Network training & facilitation - Selection & training of Co-Trainers & Co-Auditors - Best practice identification & sharing -Critical Safety Standards Local Safety Committee Company ’B’ Safety Excellence Overview Foundation - Program Team - Program Plan - Global Communication - Governance Manual - Executive Training

39 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Good Safety = Good Business

40 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Contacts DSS David Mallard Senior Account Manager DuPont Sustainable Solutions Phone: Mobile Finn Schou Nielsen Project Manager DuPont Sustainable Solutions DuPont Danmark ApS Phone: Mobile:

41 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. It’s still our first thought. Safety After more than two centuries

42 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates. Q&AQ&A

43 Copyright ©2013 E. I. du Pont de Nemours and Company. All rights reserved. The DuPont Oval Logo, DuPont™, and The miracles of science™ are registered trademarks or trademarks of DuPont or its affiliates.