Local Patient Participation Report ‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ March

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Meeting with the Patient Reference Group On the 11 th November 2013, the practice met with the Patient Reference Group, 10 of the group were able to attend. Our Strategic Objectives were shared with the group Maintain our reputation for excellent clinical care Provide increased levels of care/services for our patients Continued commitment to training 2

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Practice update New Practice Manager – Miss Netty O’conor joined the practice in November. New Computer System – The practice now uses EMIS Web New Telephone system and number – Practice now using an number Evening Event – Diabetes – Very well attended, positive feedback received Registrar Qualified as a GP – Dr Jones passed her exams and is now a GP More Medical Student places – Offering more places More Research – Weight loss trial started in September New Doppler service – The practice now offer this service in-house Plans to introduce Health Screening – New NHS Health Checks to be offered Dementia case identification – Assessments offered in - house 3

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Conducting the Practice Survey The survey questions were designed to reflect the feedback received from the Patient Reference Group The survey was open from December 2013 to March patients completed the survey. (35 more responses than previous year) Patients were made aware of the survey on the electronic display in the surgery, notices attached to prescriptions, via the practice web site and members of staff encouraged patients to participate. For patients unable to access the internet, paper versions were available at reception, and help was offered to those who needed it to fill out the forms. 4

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ PARK ROAD SURGERY PRACTICE SURVEY RESULTS

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Q1 The Surgery would like to make it easier for patients to book appointments. Would you welcome being able to book appointments on-line? 6

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Q2 The Surgery would like to improve the on-line prescription service. Would you like to see previously ordered prescription items when requesting? 7

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 8 Q3 Following our successful Patient Educational Diabetes Event in 2013,the Surgery would like to run another Patient Educational Event, Our Patient Group suggested Dementia as a topic, do you agree?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 9 Q4 Do you have confidence in the Doctor you saw today?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Q5 Do you have confidence in the Nurse you saw today? 10

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 11 Q6 In general, how satisfied are you with the care you receive at the Surgery?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 12 Q7 In general, how satisfied are you with the reception staff?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 13 Q8 Are you male or female?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Q9 How old are you? 14

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 15 Q10 To which ethnic group do you belong?

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ Action Plan 1.Publish the results of the survey – Practice Manager – Move to new appointment system that enables advanced on–line services including: Booking of appointments Repeat prescription requests Practice Manager – Action by Update the practice website to ensure new services are ‘user friendly’ – Practice Manager – Action May 2014 Congratulate staff on an overall positive survey – Practice Manager – Action March 14 Work with clinical and non clinical staff on areas that may need improvement – Practice Team – on-going 16

‘Provide effective healthcare to meet the needs of patients and encourage health promotion’ 17 Thank you for working with us at Park Road Surgery