Information Technology at Emory Information Technology Division Technical Services IT Briefing Agenda 4/16/04 April Action Items Introductions Various Updates Modem Pool Update Optix Upgrade Clean Room DeskNet HW Software Server NetCom Q&A Karen Jenkins Marcy Alexander Theresa Goriczynski Karen Jenkins Felicia Bianchi Karen Jenkins Paul Petersen

Information Technology at Emory Information Technology Division Technical Services Introductions Stuart Lipkin, Call Center Lead – Others?

Information Technology at Emory Information Technology Division Technical Services Various Updates / Reminders alias –Rollout has started Maple migration –Cutover by July 30, 2004 ESR form –Additional browser support decommissioned TS announcements

Information Technology at Emory Information Technology Division Technical Services Modem Pool Update Beginning 3-year process to phase out modem pool access Current modem pool will be upgraded and in place 6/04 – 6/07 New solutions provides: –More management / maintenance features –Reduces operating costs

Information Technology at Emory Information Technology Division Technical Services Initial Details There will be a new dial in number Reduction to 300 modems may increase busy signals and decrease access Call time-out after 1 hour IP only Other dial-in solutions will not be granted access to the network

Information Technology at Emory Document Management / Optix Update Felicia Bianchi Administrative Information Systems

Information Technology at Emory Information Technology Division Technical Services What is Document Imaging (DI)? provides digital document management using scanning, storage, retrieval systems improves efficiency and decreases the volume of paper that is processed and stored. available at Emory University since 1995 Optix is DI solution

Information Technology at Emory Information Technology Division Technical Services Optix implemented DI modules Imaging Optix Web bar coding COLD OCR page publishing/promoting text search libraries

Information Technology at Emory Information Technology Division Technical Services Our customers: Finance Division –AP, Controller’s, Cashier’s and Payroll Office Institutional Advancement University Secretary Office School of Public Health Office of VP Health Affairs Emory Healthcare

Information Technology at Emory Information Technology Division Technical Services DI advantages: on-line access to documents quick response to customer inquiry reduce document storage space document retrieval and sharing online storage managed in central location

Information Technology at Emory Information Technology Division Technical Services Why upgrade? 80% of DI users are web users thin client added functionality COLD records available for viewing using thin client LDAP compliant Single sign on Link with healthcare LDAP

Information Technology at Emory Information Technology Division Technical Services Upgrade when? Weekend of June 18-20, 2004

Information Technology at Emory Information Technology Division Technical Services Release requirements: IE version 6 or higher JavaSun v available at select free workstation download Win2000 do not have JavaSun, download JavaSun plug in WinXP workstation comes with JavaSun, no action required

Information Technology at Emory Information Technology Division Technical Services Questions? DI team:

Information Technology at Emory Clean Room DeskNet Software Server

Information Technology at Emory Information Technology Division Technical Services Clean Room Proactive step to address virus problem Student laptops only –Focused on addressing top talkers as identified by NetCom ATG aggressively contacting and directing students to the clean room

Information Technology at Emory Information Technology Division Technical Services Details Located 3 RD floor NDB Staffed by ATG and CS resources Utilizes eVax and other tools to clean systems Receiving approximately 7 systems per day Average MTTR is 4 hours Average response time is 48 hours

Information Technology at Emory Information Technology Division Technical Services DeskNet Responsible for defining hardware recommendations and software standards Cross functional team with representation from the campus and ITD Stress Campus Standards, not ITD

Information Technology at Emory Information Technology Division Technical Services Scope Hardware Recommendations –Annual definition of recommended PC and Apple configuration for standard business user Software Standards –Desktop applications and/or clients necessary to communicate with enterprise applications –Identify one standard for each platform (PC/Apple) and no more than 2 alternatives

Information Technology at Emory Information Technology Division Technical Services DeskNet Methodology DeskNet Working Group reviews, modifies and defines during a scheduled meeting Hardware recommendations and Software standards are reviewed every academic year Spring is used as trigger to update the standards All standards are posted on it.emory.edu Any significant changes to a standard will have a detailed migration and communications plan –Example: McAfee to Symantec

Information Technology at Emory Information Technology Division Technical Services Spring Status Hardware recommendations completed Software standards –DeskNet Working Group meeting 4/19 –Target completion date of 5/1/04

Information Technology at Emory Information Technology Division Technical Services PC Recommendations DesktopLaptop Make/ModelBusiness class system such as a Dell Optiplex or IBM xxxx Business class system such as a Dell Latitude. ProcessorHighest speed currently available, Pentium class recommended Ram512 MB or larger Hard Drive80 GB or larger40 GB or larger Network10/100 Ethernet WirelessoptionalWiFi b/g MediaCD-RW/DVD combo Display17" flat panel LCDincluded

Information Technology at Emory Information Technology Division Technical Services Apple Recommendations DesktopLaptop Make/ModelPowerMacintosh G5iBook / PowerBook ProcessorHighest speed currently available Ram512 MB or larger Hard Drive120 GB or larger60 GB or larger Network10/100 Ethernet WirelessoptionalWiFi b/g MediaCD-RW/DVD SuperDriveCD-RW/DVD combo Display17" flat panelincluded

Information Technology at Emory Information Technology Division Technical Services Software Server Update Current environment –Windows NT server –IIS Current functionality –Mapped drives to install software (Oracle and Business Objects) –EOL –Symantec LiveUpdate –McAfee Updates? History –No single area of responsibility therefore not kept current

Information Technology at Emory Information Technology Division Technical Services SS Future – Spring 04 Environment –Unix Apache web server –Windows 2k server Functionality –Web based installers –Initially Oracle, Business Objects, and EOL –Next phase to break out EOL and add other site licensed software –Web based instructions –Symantec LiveUpdate, will increase update frequency

Information Technology at Emory Information Technology Division Technical Services NetCom