Copyright 2005 – Biz/ed Functional Areas of Business What do the different parts of a business do?

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Presentation transcript:

Copyright 2005 – Biz/ed Functional Areas of Business What do the different parts of a business do?

Copyright 2005 – Biz/ed Functional Areas of Business

Copyright 2005 – Biz/ed Human Resources

Copyright 2005 – Biz/ed Worker Representatives Staff Associations Trade Unions

Copyright 2005 – Biz/ed Customer Services

Copyright 2005 – Biz/ed Marketing/Sales

Copyright 2005 – Biz/ed Market Research What do customers want? How much will they pay? Can we provide the good/service at a profit? Where will we find this information?

Copyright 2005 – Biz/ed Market Analysis Who do we sell to? How much do we sell to different groups? Are there new markets? Who are our competitors?

Copyright 2005 – Biz/ed Market Strategy What price? The product? How do we make sure people know about us? Where should we sell our products?

Copyright 2005 – Biz/ed Sales Team Local Regional National International

Copyright 2005 – Biz/ed Research and Development

Copyright 2005 – Biz/ed Administration/IT Support

Copyright 2005 – Biz/ed Clerical work Reports on Meetings Reception Communications - e.g. receiving telephone calls, greeting visitors Filing and Recording Sorting Mail

Copyright 2005 – Biz/ed Technical Support Hardware - e.g. computers Software support - e.g. accounts software Network Management

Copyright 2005 – Biz/ed Production/Operations

Copyright 2005 – Biz/ed Finance and Accounts

Copyright 2005 – Biz/ed Cash Inflows Revenue from sales

Copyright 2005 – Biz/ed Cash Outflows Paying for materials and equipment Wages

Copyright 2005 – Biz/ed Capital Loans Shares

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