Ten Business Lessons Learned Along the Way 35 Years and Still Learning Dr. Mike Schoultz
Lesson 1 Always put your people first
The Disney Culture “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality” - Walt Disney
“You have to treat your employees like customers.” —Herb Kelleher, complete answer, upon being asked his “secrets to success” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer” Source: Joe Nocera, NYT, “Parting Words of an Airline Pioneer”
Lesson 2 Be a talent hound and put priority on finding the best people
“Development can help great people be even better but if I had a dollar to spend, I’d spend 70 cents getting the right person in the door.” — Paul Russell, Director, Leadership & Development, Google
Message: Some people are better than other people. Some people are a helluva lot better than other people.
Lesson 3 Build on your strengths … work around your weaknesses
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. -Michelangelo
Lesson 4 Keep it simple in everything you do
Making the simple complicated is commonplace; making the complicated simple, awesomely simple... That’s creativity!
Lesson 5 Be a change agent … anticipate and embrace change
Re-invent constantly … lifetime learning
Lesson 6 Make listening your core competence
It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth- grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” Sara Lawrence-Lightfoot, Respect
Lesson 7 Relationships are what count
Why does a customer choose you instead of your competitor?
1.Trust 2. Confidence 3. Strength of relationship
Lesson 8 Be different to stand out and be heard
Lesson 9 Live your passion
Lesson 10 Don’t fear failure
“ You miss 100 percent of the shots you never take" - Wayne Gretsky
In the new era of business and social, playing it safe is the riskiest choice of all.
FINAL THOUGHTS
Stay Hungry. Stay Foolish. Stay Hungry. Stay Foolish. Steve Jobs
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