Compete or Collaborate Rebecca George OBE November 2013

Collaboration 2 ‘the action of working with someone to produce something’

Successful implementation needs … Three parties 1.Well informed client 2.Supplier/vendor/niche player who has the solution to meet the client needs 3.Implementation partner who can make it all happen in a world of constrained budgets, increased governance and focus on benefit realisation This sort of collaboration is not new, but digital technologies: -Enable niche players to come to market quickly and effectively -Have not eliminated complexity - the need for programme management, benefit realisation, process re-design, on-going support etc The digital world is different from the COTs world and makes a successful triumvirate even more important 3

Selection Deloitte has a number of current and potential partners we collaborate with to deliver services in Public Health Typically they are niche SW or solution providers with a proven track record of delivery and solid customer base They want to work with us because: –They need help to expand –Can’t afford public sector procurement costs –Don’t want to be part of a large organisation –Haven’t got all the capability or capacity they need to adapt to changing market requirements We are actively working with a number of organisations and have a few more we would like to work with but need the right opportunity We get 2 – 5 calls a week …… 4

Technology Alliances

The TotalMobile Solution Scope and benefits of the TotalMobile solution for mobile working 6The Future of Community Healthcare DashboardsScheduling Route Planning Patient Care Records. Mobile Forms and Workflows The TotalMobile solution is a configurable workflow engine. It pulls information from back office systems and presents it on the mobile device. Whereas most mobile solutions are simply “front ends” for a single back office system, TotalMobile intelligently pulls data from multiple systems and combines it for the mobile worker’s benefit. Its workflows allow information to read, amended and created. It pushes updates and new records to back office systems as required, maintaining data integrity throughout. It works in both online and offline modes, and its device management service ensures that patient data is stored on the end device securely and for the minimum possible duration, meeting The solution does not need expensive hardware – it can be deployed securely and successfully on low cost consumer-grade tablets. Other costs of implementation include integration, back-end service management, project management and business analysis. These are non-trivial, but are commensurate with the benefit case and the short payback period.

Our Solution Service Offer The Deloitte Service Offer We provide advisory services to drive the implementation of the TotalMobile application for our clients. Our service include: –Project management –Benefit case definition, tracking and realisation –Business analysis to mould processes to the TotalMobile application and out-of-the-box functions –Change planning and delivery such as training, communications planning, adoption and stakeholder management –Technology services including security design, architecture, configuration, integration and release management Our service offer spans all phases of the lifecycle (from vision to delivery) and all disciplines within the programme (including technology and non-technology activity). About TotalMobile TotalMobile is a software vendor with 25 years experience, originally in the Local Government and utilities sectors. Their TotalMobile App Platform is an intelligent workflow solution that orchestrates the job of getting mobile workers all the data they need on the frontline, pulling from multiple back office systems, making processes easy on mobile devices (smartphones, tablets) and pushing data back when required. In the healthcare setting it will support not just clinical processes but also administrative processes such as scheduling and diary management. It makes the mobile worker productive by: Providing up-to-date information such as patient details, clinical notes, care history and images Allowing better scheduling of visits across a pool of mobile workers, taking into account journey times, location and late notice changes / cancellations Reducing the need to return to a base office to pick up and drop off notes, and to update records onto back office systems We are able to provide demonstrations, screenshots and showcases of where TotalMobile has been used successfully in the healthcare sector. 7The Future of Community Healthcare

8 Lessons Learned SMEDELOITTEGOVERNMENT Best of breed applications Manage delivery and outcomes Right mix Cash flow is kingPay invoices on timeScope creep Scale is hardResource managementPeaks and troughs Sales versus deliveryManage outcomes without stepping in Ensuring risk and quality does cost Focus on day jobActive risk management Risk properly dealt with Collaboration can lead to new opportunities Collaboration can lead to new markets Collaboration delivers for the right services

9 Win-Win-Win For the Government –Work with small and medium sized companies –Quality and risk ensured For Deloitte –Increase reach into new business areas –Annuity revenue for managed services For the SME –Lower the cost of procurement –Access Government business –Top cover if things go wrong

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