Is A&E for me? Public and Patient Engagement Forum 9 July 2014 Results of the forum’s electronic vote about urgent care services

What gender are you? A.Male B.Female

What age group are you in? A.Under 18 B.18 – 30 C.31 – 50 D.51 – 70 E.70 – 80 F.Over 80

Are you… A.Working B.Not currently in employment C.In full-time education D.Retired E.Other

Have you attended A&E in the last 12 months? A.Yes B.No C.Don’t know / can’t remember

When did you attend? A.Between 8am and 6pm on a weekday B.Between 6pm and 8am on a weekday C.Between 8am and 6pm on a weekend D.Between 6pm and 8am on a weekend E.Not applicable

Roughly, how far do you live from A&E? A.Less than one mile B.1-3 miles C.4-6 miles D.7-9 miles E.10 + miles

How quickly can you get to A&E from your home using your own or public transport? A.In under 10 minutes B.11 – 20 minutes C.20 – 30 minutes D.30 – 40 minutes E.40 – 60 minutes F.Over one hour G.Don’t know

Thinking about the last time you used A&E, did you use it for… A.A problem you had B.A problem a child you care for had C.A problem an adult you care for had D.Other E.Not applicable

What mode of transport did you use to get to A&E? A.Ambulance B.Your own car C.A friend or relative’s car D.Taxi E.Bus F.Motorcycle G.Bicycle H.On foot I.Not applicable

Who advised you to attend? A.GP B.NHS 111 C.NHS Choices D.Friend or relative E.No-one F.Other

What level of skilled professional did you expect to see? A.Specialist Consultant B.A&E Consultant or Registrar C.Junior Doctor D.Nurse E.Other (e.g. Emergency Care Practitioner) F.Don’t know

How long did you wait in A&E before you were seen by a doctor? A.Less than one hour B.1 – 2 hours C.2 – 3 hours D.3 – 4 hours E.Over 4 hours F.I wasn’t seen by a doctor

How long did you wait before you were seen the professional who decided which action to take? A.Longer than I expected B.About what I expected C.Less time than I expected

Was the recommended course of action what you expected? A.Yes B.No C.Don’t know / can’t remember

Did a member of staff advise you what to do if the problem persisted or worsened? A.Yes B.No C.Don’t know / can’t remember

What was the outcome of your last visit to A&E? A.Admitted to ward B.Discharged with suggested follow up by GP C.Discharged without follow up D.Referred for treatment by clinic E.Other

For what possible reasons might you attend A&E? A.I’m afraid I meet to be admitted B.I’m anxious that I need immediate treatment C.The advice I’ve received so far hasn’t worked / problem has got worse D.I don’t feel I can get appropriate treatment from another service E.I think other services will tell me to go to A&E anyway F.I don’t have enough information to allay my fears G.I’m on my own with no support network

Has this evening’s discussion altered what you would do next time? A.Yes B.No C.Maybe D.Don’t know

What factors are important when choosing an Urgent Care service? A.Close to home B.Close to other services C.Accessible by public transport D.Accessible by car E.Being seen quickly F.Seeing a professional face to face G.Being seen and treated in the same place H.Whether or not I can be seen at my GP practice I.Other

If you were placed in similar circumstances, would you choose another service A.Yes B.No C.Maybe

If you wanted information about urgent care services, where would you look first? A.GP practice B.NHS 111 C.NHS Choices D.Phone directory E.Internet F.Local directory (leaflet through your door) G.Health Centre / Clinic H.Hospital I.Library J.Other

If you needed advice during ‘office hours’, who would you contact first? A.GP Practice B.NHS 111 C.NHS Choices D.Hospital E.Pharmacy F.Friend or relative G.No-one H.Internet I.Other

If you needed advice ‘out of hours’, who would you contact first? A.GP Out of Hours service B.NHS 111 C.NHS Choices D.Hospital E.Pharmacy F.Friend or relative G.No-one H.Internet I.Other

Are you registered with a GP practice in the Vale of York? A.Yes B.No C.Don’t know

At your registered GP practice, are you able to see a GP or Practice Nurse A.On the same day B.Within 1-2 days C.Within a week D.None of the above E.Don’t know

Would you expect people to attend A&E if they can’t be seen during GP practice opening times? A.Yes B.No C.Don’t know

If you were caring for a child who had a high temperature, and your GP practice was closed, would you… A.Wait until the practice was open B.Call NHS 111 C.Attend a pharmacy D.Attend a minor injuries unit E.Attend A&E F.Other

If you were anxious about acute back pain, and your GP practice was closed, would you… A.Wait until the practice was open B.Call NHS 111 C.Attend a pharmacy D.Attend a minor injuries unit E.Attend A&E F.Other

Does the pharmacy you normally use have an area where you can discuss your concerns in private? A.Yes B.No C.Don’t know

Do you think you keep a good range of medicines / first aid supplies at home? A.Yes B.No C.Don’t know

What kind of things do you usually keep in your medicine cabinet? A.Pain relief B.Indigestion tablets C.Cough medicine D.Sticking plasters /bandages E.Anti-histamines F.Sting relief G.Antiseptic creams H.Eye drops