GOVERNMENT ICT STRATEGIES THAT TRANSFORM SYSTEMS AND BUSINESS Joel Ugborogho - MD, Kwazi Information Systems

Agenda Government Objectives ICT Strategy Technology Infrastructure Shared Services Enterprise Architecture Government Execution

GOVERNMENT OBJECTIVES OBJECTIVES, GOALS, UN E-GOVERNMENT INDEX

GOVERNMENT OBJECTIVES To ensure that service delivery of public services is done in a cost effective and efficient manner for citizens and businesses. Stimulation of economic growth by use of ICT enabled business change and services to improve the quality of life for citizens and businesses

UN e-Government index 2012 Rationale behind the e-government index – Technological Infrastructure – Telecommunications infrastructure – Human resource development How it is calculated? – G2G – G2B – G2C Is this what ICT is about? – Country’s state of readiness – Country’s vision

UN E-Government Index 2012 e-Development and e-Participation – Republic of Korea - 1 – Netherlands – 2 African Countries – Seychelles – 84, (In 2010 – 104) – Mauritius – 93, (In 2010 – 77) – SA – 101, (In 2010 – 97) – Tunisia – 103, (In 2010 – 66) Source – UN e-government survey

ICT STRATEGY DEVELOPMENT, METHODOLOGIES, ROADMAPS

Strategic ICT Roadmaps Mapping technology solution to Government objectives and goals Application of Development Methodologies Best practice Strategic Data Management Modernisation projects/initiatives

ICT Strategy overview Strategic Objectives In-depth Analysis “As-Is”, “To-Be” Strategy Development SWOT Technologies Infrastructure Implementation Planning Costs Resources Stakeholders Monitoring and Evaluation Lessons learnt Innovation

TECHNOLOGY INFRASTRUCTURE Technologies, Optimisation, Service Maturity

Technology Trends Cloud computing Mobile technology and platforms Social Media and platforms Collaborative platforms, Crowd Sourcing Business Intelligence

Optimisation of Infrastructure Rationalisation Virtualisation G-Cloud Data centre consolidation IT Security Shared Services

SHARED SERVICES SHARED MODEL, PROCESSES, GOVERNANCE

Shared Infrastructure G - Cloud Private government cloud E-government portal Public Services Network Data Centres Modernisation of data centres Virtualisation Backup, Disaster Recovery and Business Continuity Enterprise Asset Management Consolidation of Assets Big data, Application Stores and Storage SW, HW, Devices and Licence Management

Shared Service Model E-Government Central Government Local Government Shared Services

Processes Business Processes ICT Processes Service Delivery Maturity ICT Governance Project Management Procurement Systems

ICT Governance Project Management Office IT Service management - ITIL System management Risk Management Policies and Procedures

ENTERPRISE ARCHITECTURE ICT ARCHITECTURE AND STANDARDISATION

Architecture Model Information Architecture Enterprise Architecture Re-usable solutions Service Oriented Architecture (SOA) Assets and Services Register Business intelligence

Standardisation Open Standards Data standards Technology roadmaps Services catalogue ICT metrics and Accountability

GOVERNMENT EXECUTION IMPLEMENTATION, PROGRAMME EXECUTION, ICT COSTS

ICT Cost Management ICT Costs and Profitability models Budget control and Alignment Earned Value Management Procurement systems – TOR, SOW, RFI, RFP – Quality assurance and delivery Vision without substance and a budget without vision – Moran

Implementation Actuality – Reality Gap Fit for purpose Performance measurement ICT Metrics Knowledge transfer Continuous improvement Vision Senior Management Resources

BLUE SKIES Benefits Realisation Government’s Vision GDP Growth Citizens / Businesses Reduction in poverty and crime Effective Budget control Foreign Direct Investment

Presentation by Joel Ugborogho MD Kwazi Information Systems