Richard Forrest Alterant Strategies Group Paul P. Travalini CPT ASTD Inland Empire Chapter April 21, 2008 “Hey, Why Doesn’t It Do That?”

2 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Human The individuals or groups that make up our organizations Performance Activities & measurable results Technology The systematic application of science or organized knowledge to solve practical problems Or… Improvement In results, people, processes Human Performance Technology It’s all about the “P” in HPT (or HPI)

3 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT What’s wrong with this picture?

4 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT The systematic and systemic identification of opportunities or barriers to individual and organizational performance and their removal. Think About It! Human Performance Technology

5 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Focuses on Results Allows for questioning, confirming, & reconfirming that people share the same visions & goals Job procedures support productivity, efficiency & quality People have the knowledge, skills, and motivation required HPT…..

6 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT HPT….. Takes a systems view Critical … organizations are complex systems affecting individual performance Considers the larger environment that impacts processes and other work Includes “inputs” but more importantly looks at pressures, expectations, constraints and consequences

7 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT HPT….. Adds Value Clients understand implications of choices… measures to identify tradeoffs and barriers Focuses on intermediate goals (quality, customer retention, cost reduction), however…. True measures are improvements of business results (sales, profitability, market share)

8 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT HPT….. Establishes Partnerships Improvement professionals partnered with clients and other specialists Collaborative effort with stakeholders in decision making and specialists with expertise Work collaboratively sharing decisions about goals, next steps, and views implementation as a shared responsibility

9 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Becoming an HPT Hero

10 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Assessing the need or opportunity Analysis at the start of the project Analyze at different levels – individual, process, work groups, operational, organizational This process will identify variance or gaps to be closed

11 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Identifying factors that limit performance Identify the gap in performance or expectations Identify what should be addressed to improve performance The output is a statement of opportunity or why performance is not happening

12 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Designing solutions or specifying requirements Identify key attributes of the solution The output is a communication that describes the features, attributes, and elements of a solution The output identifies the resources required to turn the solution into reality

13 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Developing the solution and its elements Creation of some or all of the solution elements by an individual or team The result is a product, process, system or technology Examples: training, new or redesigned process, new systems/tools, redesigned workplace or organization, change in incentives

14 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Implementing the solution Deploying the solution and managing the change required to sustain it The output are the changes or adoption of the behaviors believed to produce results Helping clients to adopt new behaviors or use new or different tools

15 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT As an HPT Hero You will be systematic in….. Evaluating the process and its results Evaluating the efficiency and effectiveness of what was done Evaluating what was done, how it was done and the degree it produced the desired results Identifies and improves opportunities based on data collected and items measured

16 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Training Vs. HPT Scope ComponentTrainingHPT Skill/Knowledge Organizational Systems Analysis ContentProblem/Solution Gap SkillPerformance Solution TrainingVaried & Combined Assess Levels 1, 2, 3 Performance Metrics/Measures Design/Develop Course MaterialsVaried Solutions

17 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Thanks to the folks who got the HPT ball rolling…. Tom Gilbert Dale & Karen Brethower Geary Rummler Joe Harless Don Tosti Robert Mager & Peter Pipe …With many more practitioners and theorists for you to explore

18 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Human Performance Technology Many opportunities to grow, practice, and share Organizations Certification Bibliography Web-based Resources

19 ASTD Inland Empire Richard Forrest & Paul P. Travalini CPT Richard Forrest Paul P. Travalini CPT ASTD Inland Empire Chapter April 21, 2008 “Hey, Why Doesn’t It Do That?” Thank You!