Year 2011 By Drs McNeilly Fearon Orjiekwe and Subramanian Rainhill Village Surgery Patient Experience Survey

Clinician seen

Age of Respondents

Sex of respondents

Telephone access

About your appointment

Seeing doctor of your choice

Checking into reception

Waiting to see doctor or nurse

Obtaining a home visit

Obtaining home visit

Satisfaction with after hours service

About prescriptions

Dealing with prescription queries

About results

Satisfaction with relaying of results

Information provided by reception staff

Helpfulness of the reception staff

Helpfulness of other staff

Overall satisfaction

comments excellent level of patient service. provides an efficient and robust service. i left the surgery very satisfied with the high level of care received. i have every confidence in all the GP's and practice nurses.1 excellent practice1 excellent service. always has been. Dr McNeilly is excellent1 Excellent surgery1 i am very happy with all things1 i have no complaints only compliments for all the staff1 i have nothing but praise in which the practice operates and its staff keep up the good work1 i think no other surgery can outshine rainhill, very pleased with the service i receive. thanks1 i think this surgery is the best in rainhill1

comments medical, nursing and admin are helpful and supportive. they are generally very reliable1 no complaints. very good service from all members of staff1 overall happy with service. could have got appointment but not with female doctor so had to wait,1 so pleased with this surgery. i can phone any time and the staff help you with an appointment. don't have to wait for days1 some of the questions i have not answerer because i have not used the practice in this capacity1 some reception staff are more helpful than others1 the staff have always been helpful and pleasant1 The surgery is very efficient and makes allowances for disabled patients/carers. staff are friendly and doctors and specialist nurse are excellent1 very efficient and friendly staff1 very pleased with the service i receive1 very satisfied with doctors and surgery1 well run gp and nurse practice. doctors, nurses and receptionists always well mannered and knowledgable1 when ringing for results not sure or confident when explaining them to me (staff). but most staff very helpful at every opportunity1

comments a very good practice especially when you need appointments for children. parking is a nightmare as i am disabled more car park facilities would be a help couldn't ask for better. first class service difficult car parking