1 One-size-fits-one Digital Inclusion Jutta Treviranus Director, Inclusive Design Research Centre Inclusive Design Institute OCAD University Co-Director - Raising the Floor Raising the Floor

2 Digital Exclusion access to online systems no longer an option new entranceway to government services, commerce, education, employment, recreation, social engagement, civic engagement.... estimated social and economic cost of digital exclusion (55.2 billion annually in the US)

3 Bridging the Gap Standard information and communication technology (ICT) developers design for the typical or average user Assistive technology (AT) is intended to bridge the gap to reach anyone that requires alternative access systems the Assistive Technology bridge is inadequate and crumbling impossible technical task impossible business conditions only some disability, only a small part of the world increasing cost decreasing availability, functionality, reliability and diversity

4 Special Services to support Digital Inclusion Currently spend more on policing and excluding people from specialized services than on delivering service Cost containment measures result in vicious cycle Accessibility Legislation Essential for cultural change, but hard to update and keep current Seen to constrain innovation, flexibility and customization

5 We need a new approach Will only get worse… The new approach must… be sustainable be integrated take advantage of technical advance rather than trying to catch up include the full spectrum of users who face barriers

6 The New Approach gpii.org the GPII is not a single entity, a single technology, a single set of tools or a single architecture but the orchestration and linking of a large diversity of tools, infrastructures, applications, contributors, organizations and participants globally - like the Web harnessing the flexibility of digital systems, the Cloud and global networks

7 Potential to be “the most powerful Digital Curbcut yet” access to education for the “doubly marginalized” literacy and e-literacy an inclusive demand-supply pipeline impetus for innovation and market diversification even good for waste reduction integrated and at the forefront of innovation