Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

It Won’t Download! Resources for Troubleshooting eBooks & eReaders July 17, 2013

It Won’t Download! Common Problems Devices Software Formats Borrowing Limits Publisher Limits What else?

It Won’t Download! Find the Pieces – Solve the Puzzle

It Won’t Download! Device Dilemma -Identify the Device & Its Features Check Compatibility

It Won’t Download! Software Solutions Kindle OverDrive Media Console (APP) -Portable Device Adobe Digital Editions -Computer Adobe -Get an ID. Authorize.

It Won’t Download! Format Formula Open formats (no DRM)

It Won’t Download! Putting it all Together

It Won’t Download! Back to the Basics Off and On Unplug and Re-plug Fully Charged Wifi ON and Connected Sync Set the Clock

It Won’t Download! A Step Beyond the Basics Uninstall and Reinstall Upgrade software Try the Download again Re-Authorize Adobe Re-Register the Device Factory Reset

It Won’t Download! Troubleshooting Help 6 pages! Just GOOGLE it.

It Won’t Download! Check-out Limit = 10 titles -Bookshelf Borrowing Limit = 21 days -Settings

It Won’t Download! Publisher Limits DRM (Digital Rights Management) 1 license = 1 user USB Only

It Won’t Download! Support and Forums

It Won’t Download! The Next Generation Experience Open in any modern browser eBook stored in the cloud – syncs across devices Bookmark to return to your content instantly Chrome requires a plug-in

It Won’t Download! Questions? Jennifer Hrusch @typealibrarian (office) (mobile)