Case for Developing Online Lockout/Tagout Training The University of Texas at Austin Jaime Davis, Training Coordinator Jennifer Root, Safety Manager

Audience Poll: In your position… A.Safety and Training work together B.Safety with Team (employees) C.You are “the team” D.I’m here because my flight is tomorrow

Safety and Training Support: ~1,000 employees in 3 departments Custodial, Maintenance, Construction, Administrative ~200 need “Authorized” LOTO training every 2 years Safety and Training Support: ~1,000 employees in 3 departments Custodial, Maintenance, Construction, Administrative ~200 need “Authorized” LOTO training every 2 years Who we are

What is Lockout/Tagout (LOTO)? Controlling hazardous energy

Agenda Problems we had Thought process/Solutions Head-to-Head Competition Lessons Learned Game Design Principles

Initial Concerns about Current Training Recurring cost to hire trainer Offered infrequently – New employees not trained quickly – Choose between training and job – Hazardous energy is a real risk Information is boring but important All levels get the same content

User A User E User C User B User D What is e-Learning?

Why e-Learning? ConvenientEfficientEffective

Convenient Anytime Anywhere

Convenient Where we are

12 miles north Convenient Where we are Where they are

Efficient Online Develop once, deliver indefinitely Individualized training

As good or better than face-to-face* *Source: Effective

Testing Process 20% of target audience (~40 employees) – Whoever needed the training first – Randomly assigned to classroom or computer group Pre- Test Class Post- Test

Test Scores 21% increase

As good or better than face-to-face* Interactive, engaging Authentic and safe *Source: Effective

More Concerns Reading and comprehension issues Actual learning Timeline and Cost: Custom vs. Off-the-shelf Trademarks Next Page

Custom vs. Off-The-Shelf Interactive!!

Custom vs. Off-The-Shelf All not relevant to our workforce

Custom vs. Off-The-Shelf Too much text

Custom vs. Off-The-Shelf Where’s the “interaction”??

Custom vs. Off-The-Shelf Recurring cost Talking PowerPoint

Levels of Interactivity Do you want: – Lecture, webinar, talking PPT – Role-playing (scenario-based) – Collaboration (multiplayer) – Virtual Reality world The more involved, the more it costs and the longer it takes

Get the Skillz Full-time employee? Student? What skills do they need to have? – Adobe Flash, HTML, Captivate, etc. – Teaching, safety, creative, self-starter, etc. Pros for studentCons for student Cheap laborLonger timeline Seen as a “fun” projectMay need to develop skills Improve relationship with academia PR for your department

Development Plan: Budget $7,800 $11,400

Development Plan: Pilot Group Small group of Authorized Employees from a variety of trades – Selected specifically for knowledge, openness to change, honesty, and willingness to provide feedback – Integral for providing realistic examples

Development Plan: Alpha Testing Pilot group tested Level 1 and 2 (of 3) – When possible, we observed the testing Met in person to get feedback – What was confusing? – Is it too easy/too hard? Why? – What is missing? – What types of problems did you encounter or do you think others will have?

Timelines Module 1 (Authorized) ≈ 380 hours Modules 2 & 3 (Affected & Supervisor) ≈ 135 hours

A Comparison vs Start with the basics

A Comparison vs Move to something harder

A Comparison vs End with a tough “put it all together” challenge

Safe Environment

Survey Results neutralagreestrongly agree

6 Tips for a more successful project

1. Appreciate your volunteers They are the subject matter experts – They know things you don’t – You couldn’t do it without them Their opinion helps sway other opinions

2. Be Open to Feedback vs

3. Remember your audience Replace text with pictures or animations Replace true/false & multiple choice with action Give context

4. Think in Iterations Copyright Allen Interactions Look for success, not perfection

5. Plan for a Blended Approach Offer classroom and online as options – Consider offering online as a pre-requisite to classroom OnlineClassroom

6. Expect Pushback Get Trademarks/Copyright Approval Get management buy-in – Gather data? Get early adopters on your side

Contact Information Jaime Davis, Training Coordinator Jaime Davis, Training Coordinator Jennifer Root, Safety Manager Jennifer Root, Safety Manager