Accessibility Themes Affordability & Cost of Resources Challenges & Lack of Connection Defining Boundaries Community Engagement Human Resources NH Outreach & Marketing Time & Stability or Instability

Themes "If you actually look at the map, and you look at North Burnaby, things are very spread out...and so you'll get these pockets of residential areas within a certain...you know you couldn't walk to a library. You couldn't walk to a community centre. You couldn't walk to a grocery store" (South Burnaby)

Themes “And also one of the things we have identified, this is under served area. Cause there's lot of people, seniors that we have lost from programming. Because it's hard for them to walk up the hill.” (Gordon)

Themes “I would definitely put the Skytrain through, it's huge resource for us...It makes it accessible for people” (Collingwood).

Physical Accessibility Accessibility - Themes "it's a vegetarian restaurant but it's been around since the 60s...it's very iconic and it's 24 hours so it's one of the only places in the community that's accessible all the time" (Kitsilano – Naam Restaurant)

Physical Accessibility Temporal Accessibility Accessibility - Themes "it's a vegetarian restaurant but it's been around since the 60s...it's very iconic and it's 24 hours so it's one of the only places in the community that's accessible all the time" (Kitsilano – Naam Restaurant)

Physical Accessibility Temporal Accessibility Accessibility - Themes UBC: “It's a partnership with the programs…they are doing, helping us, partnering our citizenship education program. So what they are doing is translating documents to Spanish for example for the people who wanna take the citizenship and do have a reading in their language kind of make more sense. Then they don't have to read in English…so we go over there, we talk about what we do here, specifically about the citizenship program” (Little Mountain)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Accessibility - Themes UBC: “It's a partnership with the programs…they are doing, helping us, partnering our citizenship education program. So what they are doing is translating documents to Spanish for example for the people who wanna take the citizenship and do have a reading in their language kind of make more sense. Then they don't have to read in English…so we go over there, we talk about what we do here, specifically about the citizenship program” (Little Mountain)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Accessibility - Themes “and many times people from Grant McNeil don't feel that comfortable coming into a facility like John Braithwaite, I think they feel more comfortable to be honest with you coming into Neighbourhood House, which is an older facility, and we have food bank here and i think that's why people coming to food bank feel more comfortable here. And we also have a Saturday lunch, it's difficult if it's a brand new, sought of, fancy-dancy facility for people that have lived here forever in Lower Lonsdale, because lower Lonsdale was the pretty low income, tough area for many years” (North Shore)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Cultural/Soci al Accessibility Accessibility - Themes “and many times people from Grant McNeil don't feel that comfortable coming into a facility like John Braithwaite, I think they feel more comfortable to be honest with you coming into Neighbourhood House, which is an older facility, and we have food bank here and i think that's why people coming to food bank feel more comfortable here. And we also have a Saturday lunch, it's difficult if it's a brand new, sought of, fancy-dancy facility for people that have lived here forever in Lower Lonsdale, because lower Lonsdale was the pretty low income, tough area for many years” (North Shore)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Cultural/Soci al Accessibility Accessibility - Themes “Sometimes the Carnegie, people don't like the food there and they ask if there is anywhere else to go. And normally we send them to 44 to go if they have a few bills in the pocket that's where I would send them. Basically it depends on how much money you have bought. If you don't have money in the pocket, then I tell you what other resources for food.” It's one of the resources the house can refer people to” (Downtown Eastside)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Cultural/Soci al Accessibility Financial Accessibility Accessibility - Themes “Sometimes the Carnegie, people don't like the food there and they ask if there is anywhere else to go. And normally we send them to 44 to go if they have a few bills in the pocket that's where I would send them. Basically it depends on how much money you have bought. If you don't have money in the pocket, then I tell you what other resources for food.” It's one of the resources the house can refer people to” (Downtown Eastside)

Physical Accessibility Temporal Accessibility Linguistic Accessibility Cultural/Soci al Accessibility Financial Accessibility Structural Accessibility Accessibility - Themes “Sometimes the Carnegie, people don't like the food there and they ask if there is anywhere else to go. And normally we send them to 44 to go if they have a few bills in the pocket that's where I would send them. Basically it depends on how much money you have bought. If you don't have money in the pocket, then I tell you what other resources for food.” It's one of the resources the house can refer people to” (Downtown Eastside) “Role of institutions in creating, mediating, and limiting the relationship between services and service users”

Structural Accessibility & Roles Referral Hub/Meeting Space Direct Service Provider Information Case Management Leader & Advocate Community Partner Expertise & Training Settlement Agency