Chiara Tagliaro GENERAL TOPIC Building quality from the perspective of the users/stakeholders SUBJECT Tools and Methods for the Overall Assessment of the Quality of the Building Product Perceived by Users Short BIO Bachelor’s and Master’s in Architecture at Politecnico di Milano (Master’s Thesis: “S.O.S. Sociale o Sostenibile? La partnership pubblico- privato incontra i nuovi modi dell’abitare”) Erasmus project at Technische Universität Wien (Austria) Interniship at Lombardy Regional Government Offices (VAS - Strategic Environmental Assessment ) Research Fellowship at Politecnico di Milano on the topic: “Social Housing: a possible turning point. Financial instruments for take off of the field and criteria to evaluate and measure the quality of products/projects”

- Past - PALAZZO LOMBARDIA Pei Cobb Freed & Partners + Caputo Partnership Best Tall Building Europe Award Winner in the 2012 CTBUH Awards Program EMPTY COLD Break areas Noisy DARK OPEN SPACE

Special needs (women with children, disabled, etc.) - Present - Managers Contractors Owners Visitors Maintainers Staff Customers Designers MONITORING & stakeholders PREPARATION DESIGN CONSTRUCTION Building USE New ways of working SURVEYING INTEGRATION of INFOs QUALITY Corporate strategies Services – facilities Privacy problems Epidemiological approach BUILT ENVIRONMENT ECONOMY AND MANAGEMENT Life-cycle management of the built environment Management of building process

BIG DATA ? Could the building gain higher quality in terms of comfort, functionality, EFFICIENCY, economic value taking into account the INFORMATION provided by its users/occupants ? … ??? - Future - “BUILDING QUALITY” ? Stakeholders ? When Can we better manage the relation-interaction between the users and the building in the DAILY OPERATION/LIFE ? WHO WHERE What WHY

- R&T Plan - Collaborative Research Methodologies Training Survey and experimental research methodologies Innovation in Building Process Management Construction and Real Estate Process Management and Innovation Sustainability Metrics for the built environment and the efficient use of resources A multidisciplinary perspective on Big Data Lab. di Progettazione Tecnologica dell’Architettura 2 - Valorizzazione e Sviluppo Immobiliare Teaching Abstract + paper submission (within June 2015) for the participation to the CIB World Building Congress Intelligent Built Environment for Life 30 May – 3 June 2016, Tampere, Finland Communication Post Occupancy Evaluation – Alcatel Lucent, “Energy Park” Research (Reference Bibliography, State of the Art, Research Project Refinement) + Preparation of Milestones