Moving People to Action

Influence – Jeff Lukich Inspiration – Lon Roberts Communication – Carol Christopher Teamwork – Stacy Barfield “It is not a question of how well each process works, the question is how well they all work together.” -- Lloyd Dobens

Influence

It’s all about relationships- right? The first person I must know is myself…. Self-Awareness “Human nature seems to endow people with the ability to size up everybody in the world but themselves”

Personal Influence The ability to influence others is a key leadership competency. At a minimum, we use our influencing skills to get needed resources and to set those we lead on a particular course of direction. Upward Laterally Downward Outward

Three Types of Influence Position Influence- Position influence is derived from your job position or title. You use your authority to meet your objective. Domineering Influence- Domineering influence is usually based on frustration and involves harsh behavior, elevated tones. The result is often hostility and passive-aggressive behavior. Interpersonal Influence- Unlike position or domineering influence, interpersonal influence has to be developed or earned.

Never use a hammer to swat a fly off someone’s head

Political Savvy- A Dirty Word?

Understanding Political Savvy Definition: Identifies the internal and external politics that impact the work of the organization. Approaches each problem situation with a clear perception of organizational and political reality, recognizes the impact of alternative courses of action.

Political Competence It may be naive to suggest that all office/organizational politics are destructive or unethical. If you define politics in such a narrow and negative way, you may overlook the value of political awareness and skill. If political astuteness is combined with the right values, it can be an advantage to you, your team, and your organization- and ultimately, the families we serve.

Reflection Exercise Think of someone who has influenced you. What are that person’s characteristics. How has that influence changed how you engage people?

Inspiration

What is Inspiration?

Definition Stimulation or arousal of the mind, feelings, to a special activity or creativity

Inspiration Versus Motivation

Motivation Motivation is the offering of incentive to accomplish a task – can be a carrot or a stick – defined as to prompt, spur, and induce.

Inspiration Inspiration is a force which moves us to act in unpredictable and extraordinary ways generally on our own terms. Inspiration is a calling to become intrinsically better than we are with no apparent personal objective reward.

Where do you find it?

Where It Can be Found Your Environment Reading Listening Writing Talking to Others Being Grateful Having Faith Love

Making it Work

Secrets to Inspirational Leadership Everyone wants to be valued. Everyone wants to be successful. Everyone wants to be a part of something bigger than themselves.

Reflection Exercise Who or what do you look towards for inspiration? What are the characteristics of your source of inspiration? Think of a time when you inspired someone else…what did that feel like? What feedback did you receive?

Communication

Ice Breaker Mumblers

The Big Picture What is Communication: Transmitting; a giving or exchanging of information, messages, etc. (Webster’s)

Four Types of Communication Verbal Communication Non Verbal Communication Written Communication Visual Communication

1. Verbal Communication Sounds Words Language Speaking

2. Non Verbal Communication Physical Ways of Communication –Facial Expressions –Body Movements and Posture –Gestures –Eye Contact

Non –Verbal’s Con’t. –Touch –Space –Voice –Silence –Symbols –Sign Language

3. Written Communication s Reports Articles Memo’s

4. Visual Communication Photography Signs Symbols Designs Video and Television

Bring People To Your Side Dash of Emotion –Motivate the Elephant – Foster care is not good enough for any child Plenty of Facts –Direct the Rider Bring it all together –Shape the path

Eight Steps for Effective Communication Art of Open Ended Questions Listen Twice, Speak Once Center your Thoughts Speak Up Know what your intention to the Audience Is Be Open to Others Be Honest and Genuine Be Confident

What is your Communication Style? Thinkers Feelers Sensors Intuitors How can you adapt your style to communicate better with others?

Teamwork

Moving People to Action Teamwork Communication Inspiration Influence