1 ICT age for Seniors and Digitally Excluded Immigrants Matka-team (satka-project) Social Service Department City of Helsinki

2 About the Project  Under Social Service Department, City of Helsinki in  Fund: Innovation fund under City of Helsinki.  More than 40 computer in different service centers.  Rotative instructors and volunteers for different service centers.  With co-operatin:, Adult Education, Enter ry, Volunteers of Social Service Department of Helsinki City, Universities of applied sciences-Arcada etc.

3 For whom!  For immigrant elderly, retired and also for people who are outside of the working life!  For adult service and for family caregivers!  For immigrants mothers, women who do not take part in a combined group! For immigrants who are ”digital virgins”

4 Service Centers in Helsinki Area

5 Goals of the project!  Health promotion  Increase social connectoins  Conciousness of life  Use of own strengths  Secured and qualitiful life  Supports of well-being  Having own time at home

6 Why immigrants!  ICT blind/digitally excluded  Low income level!  There was no opportunity!  Unconsciousness- language problem!  Stay up-to-date with Finnish society!

7 Immigrants in Helsinki area! Source: Urban Facts, City of Helsinki and Personnel Centre of Migration Department, nd Edition.

8 Where we need ICT for immigrat!  Intergenerational social communication (my son is in Finland but my parents are in Bangladesh)!  Electronic commonication: skype, e- mail.  Internet banking, billing, tickets for travels, theaters-cinemas, library booking.  Social media: facebook, google+  Reading, writting, gaming,  Music ofcourse!

9 What we give!  Basic IT training, client based courses  Personal and closer IT-guide  NO fees at all! Contents:  Net-communication : skype, , electronic payment, net-banking,  local travel guides  Social media: face book, google+

10 How this project works! Flyers in various places like:  Service centers, libraries, cultural centers, mosques etc.  Internet: social service web site, Hilma etc.  Immigrant dipartment, health centres, family house- sahrami, Hilma-the support centre for disabled immigrant, Familia club, Ingrian centre etc.  Flyers in Hakaniemi’s market  Rotative instructors and volunteers in differents centers.  Training and orientations for tutors and volunteers  1.5hrs/wk for personal or group training for 9 weeks time.

11 Ideology of the Project  Visibility  Continuity  Encouragement  Customer oriented approach

12 Satka project in Source: Outi Paulig, Social Service Department, City of Helsinki

13 Learning age! My mother(She is 70 years old)!! How she learned to use mobile phone though she does not read and write.

14 Challenges of the project! Different cultures - attitudes Different languages - understanding Psychological pressure - what I do Compliance with time - late or together Scaredness of machines - how it works

15 Kiitos! Tack! Takk! Thank You! Dhonnobad! Спасибо! Mahadsanid! شكرا Outi Paulig Executive Adviser Social Service Department City of Helsinki Lutfor Rahman Project Manager Social Service Department City of Helsinki ICT for seniors and digitally excluded people Seniorit ja syrjäytyneet atk-aikaan hanke(satka) Maahanmuuttajataustaisten atk-ohjausryhmä(matka)