1 People capability Stream Marie-Laurence PETIT, Airbus 18 April 2007 IAQG General Assembly Melbourne

2 Why People capability The management of people capability is key for organisation performanceThe management of people capability is key for organisation performance How to manage and develop our people capabilities?How to manage and develop our people capabilities? “People are the most important asset of a company”“People are the most important asset of a company” “People make the difference”“People make the difference”

3 Relationship Growth Strategy Civil Authorities Space Defense Suppliers * Engineering, Sourcing * Improvement Strategy Requirements People Capability Supply Chain Process Capability Product Realisation Processes Reminder IAQG Strategy Member Collaboration Top Leader Involvement IAQG Operational Efficiency IAQG Operating Management System 3 Axes *: Future plan

4 Requirements Establish, Develop, and Maintain Industry Quality requirements to improve product and process integrity People Capability Develop the competency of, and support for, those engaged in Supply Chain processes, in all functions,to deliver continual improvements in OTOQD 4 Improvement streams Reminder IAQG Strategy

5 Supply Chain Process Capability Deployment of Global Supply Chain Process standards and guidelines to ensure continually improving OTOQD Product Realisation Process Establish and implement proactive product realisation Processes to ensure immediate & sustainable OTOQD Internally and externally 4 Improvement streams Reminder IAQG Strategy

6  The supply chain Quality is based on: System Product Realisation People Quality Management System 9100 standard Design: Special processes: NadCap Manufacturing, Procurement process: SCMH Competence management: P-CAP Special professions: Qualification matrix Human Factors adapted to all business areas Safety Vision

7 Objective Improve quality in the supply chain Reduce audits Thanks to international standardisation Today ISO 9001 EN9100NadCap Special processes Improvement Time System ProcessPeople P-Cap Human Factors Number of audits

8 Status as of Sevilla IAQG SubjectDeliverableTeam leader 1. Skills and competences -Training Process - Body of Knowledge / Matrix for 2 pilot projects E. Williams 2. Aerospace quality glossary Glossary of Quality TermsS. Haug 3. Human factors On hold while revised objective is agreed ML. Petit Sponsor: HG Schrader Strategy Stream Leader: JM Bardot

9 Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain Skills and competences

10 The Results:The Results: The process flow is described P-CAP: Competence management guideline is formalized (April 5 th, 2007) and available on the IAQG website. Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain Skills and competences

11 PILOT – The Completed Body of Knowledge for an Auditor (extract) Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain Skills and competences

12 Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain The assessment of an individual shall be made against a standard set of competencies and the required level of proficiency that constitute the profession. The assessment of an individual shall be made against a standard set of competencies and the required level of proficiency that constitute the profession. 1. Skills and competences

13 Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain The type of training, (classroom or on the job) shall be appropriate to the knowledge required and level of capability to be acquired. The type of training, (classroom or on the job) shall be appropriate to the knowledge required and level of capability to be acquired. 1. Skills and competences

14 Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain Qualification is granted on the basis of recognised / accredited training course & demonstrated proficiency. 1. Skills and competences

15 Body of Knowledge AssessmentTrainingQualificationMaintain Body of Knowledge AssessmentTrainingQualificationMaintain Two aspects to be maintained: Two aspects to be maintained: Each individual’s skills and knowledge, and Each individual’s skills and knowledge, and The Process The Process 1. Skills and competences

16 Data base I.A.Q.G International | dictionary web-application 2. Glossary of Quality terms

17 Objective: The objective of the Glossary of quality terms is to have a common understanding of quality terms used in the Aerospace and Defense community. It can be used as reference during audits.Objective: The objective of the Glossary of quality terms is to have a common understanding of quality terms used in the Aerospace and Defense community. It can be used as reference during audits. 2. Glossary of Quality terms

18 Decisions taken:Decisions taken: Definitions in English only,Definitions in English only, Translation of terms into 14 languages (all IAQG countries covered)Translation of terms into 14 languages (all IAQG countries covered) IT Tool chosen (based on a license free java web application)IT Tool chosen (based on a license free java web application) Achievements:Achievements: Glossary reviewed, Issue 1 ready for publicationGlossary reviewed, Issue 1 ready for publication Translations are finalizedTranslations are finalized Copyright issues: solvedCopyright issues: solved 2. Glossary of Quality terms

19 2. Glossary of Quality terms Generate PDF-file Print Glossary Create new languages Modify / delete languages Language Management create new user modify / delete user set user-levels User Management Search terms and translations Show term details Use terms Data base I.A.Q.G International | dictionary web-application During Test phase of the Glossary of Terms on the web, access will be available through ASD-STAN Portal. During Test phase of the Glossary of Terms on the web, access will be available through ASD-STAN Portal.

20 I.A.Q.G international | dictionary General functions 2. Glossary of Quality terms

21 Demonstration 2. Glossary of Quality terms

22 Next steps: Decide on the way to proceed after the test phase Nominate a “Glossary Project manager” Maintain the existing working group Post-test phase: Establish a Frequently Asked Question (FAQ) list Make statistics of Glossary use based on number of access hits Give an address where to send comments and modifications suggestions 2. Glossary of Quality terms

23 3. Human Factors

24 The Iceberg Model of Organizations Emotional Transformation Rational Transformation Strategies Structures Systems Processes Culture Leadership & Cooperation Behaviours Values & Believes People

25 3. Human Factors Phase 2 IAQG Quality level Phase 1 Pilot Phase Phase 3 Widesurvey Preparation :  Today Internet survey:  Report:  Project on hold since Sevilla - Self-assessment survey not supported by IAQG SWG - WG to make proposals Achievements of the Safety Culture self-assessment

26 Conclusions from the WG: Self-assessment questionnaire is not considered the way forward due to:Conclusions from the WG: Self-assessment questionnaire is not considered the way forward due to: New sensitive subject and confidentiality issues resulting in low response rateNew sensitive subject and confidentiality issues resulting in low response rate Cost and future costs associated with evaluation development and assessmentCost and future costs associated with evaluation development and assessment 3. Human Factors

27 A revised initiative: decisions Merging “People stream” working groups to work both on Skills and Competences and Human Factors,Merging “People stream” working groups to work both on Skills and Competences and Human Factors, Propose a way forward / new deliverable on HF subject to be presented in OrlandoPropose a way forward / new deliverable on HF subject to be presented in Orlando 3. Human Factors New participants are welcome

28 Way forward: Evaluate the 145 Human Factors implementation and capture the lessons learntEvaluate the 145 Human Factors implementation and capture the lessons learnt Analyse Production activities in order to propose Human Factors deployment in the supply chainAnalyse Production activities in order to propose Human Factors deployment in the supply chain The content of this analysis could be the basis for a revised initiativeThe content of this analysis could be the basis for a revised initiative 3. Human Factors

29 Status as of IAQG Melbourne WGSubjectDeliverable Team leader People stream Working group Skills and competences -P-CAP guideline and matrixes - Piloting and Validation by each IAQG sector of first two matrixes E. Williams Human Factors - Analysis of HF in Maintenance in view of adaptation for Production ML. Petit Existing WG Aerospace quality glossary Glossary of Quality Terms S. Haug Sponsor: B. Black Strategy Stream Leader: H. Mairose

30 Thank you for your attention