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Promoting People Friendly Courts The Mission “The judiciary has to fulfill its role of public agency not only by dispensing justice, but also by establishing a new type of relations between the justice and the public” 1 1 Motto from Judicial System Strengthening Strategy... every citizen has the right to effective settlement by the competent courts of the cases implying violation of his/her rights, freedoms and legitimate interests. 2 2 Law No.514 of on Judicial Organization, Art. 6 par. (2) 2 of 34

Promoting People Friendly Courts Different Approaches The Court-Client Oriented Staff Public Education Self-Help 3 of 34

Promoting People Friendly Courts Court-Client Oriented Staff 4 of 34 Delegates Some Judicial Functions to Staff Staff Assist Customers Through Legal Processes

Promoting People Friendly Courts Court-Client Oriented Staff Attractive to Customers & the Community Staff Intensive Knowledgeable Staff Good Training Can Be Expensive Staff Could Become Social Advocates 5 of 34

Promoting People Friendly Courts Public Education 6 of 34 Workshops & Written Materials Courthouse Tours Less Expensive More Customer Responsibility – Less Personal

Promoting People Friendly Courts Self Help 19 of 34 Filing Counters ElectronicInformationDisplays Security Safeguards 7 of 34

Promoting People Friendly Courts Filing Counters 19 of 34 Electronic Self Service Opportunities Electronic Queuing Minimizing Social Interaction With Staff 8 of 34

Promoting People Friendly Courts Self-Help ElectronicCommunication Web Site Easily Updateable Links to Other Resources 9 of 34

Promoting People Friendly Courts Web Site Specific Court Requirements Judicial Preferences Motion Practice Discovery Trial Practice Courtroom Etiquette 10 of 34

Promoting People Friendly Courts Web Site Reference Pages Glossary with Reference to StatutesGlossary with Reference to Statutes Links to Other CourtsLinks to Other Courts Links to Other AgenciesLinks to Other Agencies 10 of of 34

Promoting People Friendly Courts Written Material Brochures, Pamphlets, Template Forms Simple, Step–By–Step Descriptions Multiple Languages Multiple Languages 10 of of 34

Promoting People Friendly Courts Public Information Annual Report StatisticsStatistics TrendsTrends AccomplishmentsAccomplishments Reference InformationReference Information 10 of of 34

Promoting People Friendly Courts Public Information Annual Report MissionMission VisionVision Strategic IssuesStrategic Issues 10 of of 34

Promoting People Friendly Courts Social Media 15 of 34 New Avenues for Community Outreach 15 of 34

Promoting People Friendly Courts Self Help Signage Display Boards & PostersDisplay Boards & Posters Large, Consistent, Easy to ReadLarge, Consistent, Easy to Read Multiple LanguagesMultiple Languages Central LocationsCentral Locations 11 of of 34

Promoting People Friendly Courts Signage Consistent Room Numbering, Building and Area Identification Posters - Pictures & Graphics - Limit Information 17 of 34

Promoting People Friendly Courts Signage Outdoor Direction Signs GraphicsGraphics ColorColor Limited InformationLimited Information Easy to ReadEasy to Read 12 of of 34

Promoting People Friendly Courts Separate Circulation Zones Secure Elevators To Courtrooms Prisoners Public and Judges Do Not Cross 13 of of 34

Promoting People Friendly Courts Electronic Filing Step-By-StepInstructionsAutomatic Indexing & Posting to the CMSElectronicPayment 13 of of 34

Promoting People Friendly Courts Case Management Systems 13 of of 34

Promoting People Friendly Courts Electronic Communication Case Numbering Civil: CV Criminal: CR DT Family: FC (with Children) FN (without Children) Probate: PB Mental Health: MH of 34

Promoting People Friendly Courts Electronic Recording Records All Day Every Day Monitored Outside the Courtroom Immediate Recordings Fast Transcript Production 13 of of 34

Promoting People Friendly Courts Remote Interpretation In Or Out of Region Multiple Cameras and Microphones In the Courtroom 13 of of 34

Promoting People Friendly Courts Remote Hearings Audio Video Conferencing Enhances SecurityEnhances Security Improves Access to JusticeImproves Access to Justice Fairness IssuesFairness Issues 25 of 34

Promoting People Friendly Courts Filing Fees 13 of 34 Access to the Public Clear Requirements Easily Updated 26 of 34

Promoting People Friendly Courts SmartForms 19 of 34 AppGenerated Can Contain a Wide Variety of Forms Easy to Naivgate 27 of 34

Promoting People Friendly Courts SmartForms Parsed Out Instructions 19 of of 34

Promoting People Friendly Courts SmartForms 19 of 34 Series of SimpleQuestionsAndAnswers 29 of 34

Promoting People Friendly Courts SmartForms 19 of 34 OpportunityForAdditionalData 30 of 34

Promoting People Friendly Courts Things to Remember Not Universally Accepted - Some see it as “user hostile” 31 of 34

Promoting People Friendly Courts Management ConsistencyConsistencyConsistencyResponsibilityFlexibilityLegality 18 of of 34

Promoting People Friendly Courts What Does the Future Hold? What do You See? 33 of 34

Promoting People Friendly Courts Thank You 34 of 34