Oracle User Productivity Kit Professional Ensuring Success with Oracle Apps Beth Renstrom Global Product Manager, UPK

Program Agenda What is UPK Why UPK UPK Demo Customer Examples of Success Resources Q&A

The following is intended to outline our general product direction The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

What is Oracle User Productivity Kit Professional? Oracle University 10/04/2017 What is Oracle User Productivity Kit Professional? Single-source platform to develop, maintain, and publish documentation, simulations and In- Application performance support content to enable seamless usage of all enterprise applications 4,500 customers 25,000 developers 16 million end users 22 languages

90% 70% 60% 60% $0 Case Study: UPK in Siebel Upgrade HELP DESK SERVICE REQUESTS 70% Test Script Effort 60% Documentation Effort 60% User Adoption of Siebel $0 Enablement\Training Travel Costs

Oracle User Productivity Kit (UPK) Create Quickly record simulations of nearly any application process (Oracle, SAP, Windows apps) Augment recordings with conceptual information, questions and assessments Manage Collaborative development with Multi User check-in/check-out Permissions, Versioning, Status, Search, Reporting Deploy Publish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS) Deliver test scripts, training, and context sensitive help in end user applications Reuse Each asset is stored as the single source of truth Leverage assets to create many deliverables for many purposes Translate Guided recapture streamlines the translation effort Support for over 20 languages

Single Source Content Development Record Once Produce Multiple Outputs Use Throughout the entire software lifecycle 8

Oracle UPK in Software Lifecycle: Value Beyond Training Use UPK to capture ‘as is’ best practices early in the cycle Manage and update content as business processes change Deploy critical project team assets and information by role Workforce Effectiveness/ Knowledge Capitalization Track and measure effectiveness of information Document system processes and procedures for use in CRPs Deploy In-Application Support to provide just in time, role-based information IT Documents system changes to build customization library Publish manuals and instructor guides Create test scripts to validate in User Testing Use UPK for employee self-service Record and document transactional and conceptual information Publish knowledge transfer materials for multiple learning methods

Let's take a look …. Show quick recording, edit – edit screenshot, add link, add ppt to concept frame. Publish – show all publish options, talk through this when publishing… Show UPK Professional Use VM – or get online?

Customer Examples – UPK Adding Value Lowered training costs by 70% across their PSFT and 3rd party apps deployments Reduced system test creation time by over 50%, saving over 2 FTE years worth of time. Standardized non-Oracle enterprise application enablement for 60+ apps with UPK Reduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics 730 + Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.

Key Take-Aways Project Tool Success throughout the Software Lifecycle Implementation Upgrades Single Source Content Creation Create Manage Deploy Reuse Translate

Resources – External Oracle.com Getting Started Content http://www.oracle.com/us/products/applications/user-productivity- kit/overview/index.html Getting Started Content http://download.oracle.com/ocomdocs/PlayerPackage/ Online Documentation Library http://www.oracle.com/technetwork/middleware/upk/documentation /index.html My Oracle Support https://support.oracle.com/

Social Media & Networking Linked In: www.linkedin.com Oracle UPK Community Oracle UPK and Oracle Tutor Professionals Many others UPK Blog: http://blogs.oracle.com/UPK Facebook: http://www.facebook.com/pages/Oracle-UPK-Oracle- Tutor/304844581815 Twitter: http://www.twitter.com/OracleUPK OAUG – Special Interest Group Quest – Special Interest Group