Achieving End User Utopia: A LESSON IN ADOPTABILITY 1

17 Years in IT 5,000+ seats migrated to o365 FoodieDog lover 5 Fortune 500 clients Founder Boston Office 365 User Group Founder WSC Father Movie buffLego Maniac 2

My name is Mike 17 Years in IT 5,000+ seats migrated to o365 Dog lover 5 Fortune 500 clients Founder Boston Office 365 User Group FatherDog Lover Early adopter of all things technology Lego Maniac 3

Why do projects fail? 4

What is end-user utopia? People use the product at launch 2. Product reduces redundancy 3. Product increases productivity 4. You get a raise for creating such a fine product

Agenda Executive support 2. Focus group 3. Training 4. Feedback 5. Questions

Exec Support 7

Executive support Critical to success 2. Get some 3. Get it early 4. Keep it coming

Coalition formulation Power … executive influencers and tactical ability 2. Expertise … broad set of views from different parts of org. 3. Credibility … reputation 4. Leadership … drive the change process - Robert Bogue, The SharePoint Shepherd

Determine the scope of the project Don't take the original request at face value 2.Interview everyone 3.Pre-screen for the focus group 4.Document Ideas for Phase 2

Focus group 11

Create a focus group Think horizontally 2. Think vertically

Tech vs culture 13

How do we change culture? Involve people 2. Explain the change a)Why is there change? b)How does it make my life better? 3. Train everyone a)Train early b)Train often c)Never stop training

Training 15

What is Training? Requirement gathering 2. Executive presentations 3. Focus group meetings 4. Classroom training 5. Reoccurring classes

Feedback 17

Feedback Gather as much as possible 2. Review it regularly 3. Make it part of the process 4. Let people know that you got it 5. Act on it 6. Let them know you acted on it 7. Reward them for it

Questions? FEEDBACK!! 19

Thank You!! 20 Mike Dixon Sr. www. BostonO365.com