United Way 2-1-1

“Bringing People and Services Together”

Topics Poverty in Utah United Way of Salt Lake Information Center Community Partners/Programs Why 2-1-1? Call to Action

Utah Today Poverty in Utah is 10.6% (256,432 people)  89,751 children live in poverty  14,250 seniors live in poverty Roughly 345,000 Utahans face food insecurity each day  Utah Ranks 4 th in the nation for food insecurity – highest food insecurity growth in the nation

Why United Way? Meets the mission and vision of United Way of Salt Lake Recognize value of a community asset that connects residents of Utah to programs, services, and organizations that can offer them assistance Allows UWSL to connect the community and donors to meaningful volunteer opportunities Align corporate partner interest with community needs Utilize UWSL public policy strategies to create long-term sustainable funding for 2-1-1

“2-1-1 is an easy to remember telephone number that connects people with important community services and volunteer opportunities.”

My child is on drugs I want to kill myself I need to find childcare I want to volunteer We can’t help with that I don’t know, please hold. I’ll try to transfer you to an agency who can help We only do senior daycare We don’t serve your area I can’t pay my rent We don’t need volunteers I don’t know about those resources We only know about domestic violence programs

2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

2-1-1 Information Center Trained Information Specialists answer requests for help, assess situations, prioritize needs, and help families make connections to appropriate agencies and programs Accessible in 140 languages Free call   Toll-free Resource database Statewide/community outreach

2-1-1 Call Activity 115,277 statewide calls in 2011  Housing/Income support  Health care  Food assistance  Government services  Holiday programs  Utility assistance  Mental health

Resource Lists/Directories/Newsletters General resource lists for each county in Utah Specialized lists Health and Human Services Directory  Salt Lake, Summit, Tooele and Davis

2-1-1 Community Point

2-1-1 Community Partners State of Utah Counties/AOGs Homeless Agencies UCAPA United Ways Salvation Army

2-1-1 Special Programs Volunteer Income Tax Assistance (VITA) Salvation Army Holiday Assistance Medical Home Portal Foreclosure Prevention Women in Education Project Disaster Response

Disaster Response Preparedness VOAD Health Departments Medical Reserve Corps Utah Emergency Animal Response Coalition Utah Special Needs Registry

2-1-1 Volunteer Center Supports volunteer coordinators Offers database of agencies and opportunities Links volunteers and opportunities Volunteer recognition Summer of Service youth program

Why 2-1-1? People need help finding help Offers simple access to services One-number access to a wide range of service information Quality referrals eliminate need for multiple calls State-wide offers I&R to rural areas Updated public information can be disseminated quickly

For Our Community, 2-1-1… Is a social barometer and community planner Relieves misdirected calls to government and non-profit agencies Decreases misuse of 911 Provides community wide referrals often beyond the original question

FY Plans Expand use of new Community Point on-line database Statewide Utah Collaborative Statewide outreach US Increased call volume AIRS Accreditation Disaster Preparedness Davis/SL/Tooele/Summit Directory Volunteer Center Enhancement

Call to Action Familiarize yourself with Tell people about it  Individuals  Agencies  Civic groups Help us have a complete database Ask us to come and present on Let us know about special projects that can use support

2-1-1 I can’t pay my rent My child is on drugs I want to kill myself I need to find childcare I want to volunteer Suicide Prevention Hotline Child Care Resource And Referral Rental Assistance Program Volunteer Center Drug Rehabilitation Center 2-1-1, how may I help you? Yes, I can connect you with someone who can help…

United Way Dial from anywhere in the state Monday – Friday 8:30am to 6:00pm After hours voice mail Amy Bosworth

Thank you