MyUNC Portal A Guide for Making Our Web Presence More HUMAN Using Portal Technologies Collaboration, Cooperation And Common Sense Copyright © Dolores Casile 2003

Lori Casile Director of Special Projects & Portal Information Technology Services University of North Carolina at Chapel Hill Copyright © Dolores Casile 2003

WARNING! This is not a technology presentation. It might even be construed as anti- technology… If you need to hear about PL/SQL and SOAP and caching and portal repositories, … Try the next room. Copyright © Dolores Casile 2003

Quick Curiosity Poll How Many Implementing Oracle Portal? How many portal users? What kind of industry? How many staff dedicated to the project and in what capacities? And, if you can, please share how much your company / organization is budgeting for the portal. THANKS! Copyright © Dolores Casile 2003

Corporate Environment Decisions made here... Are followed here And here Sort of Some organizational theory… Copyright © Dolores Casile 2003

Higher Education Environment Chancellor Deans & Directors Faculty and Management Faithful Followers Copyright © Dolores Casile 2003

The REAL Higher Education Environment Law Medicine Journalis m Education Business Nursing Pharmacy Dentistry College of Arts & Sciences Public Health The Collegial Organization Everyone is THE Boss All Deans and Directors make ultimate decisions And then Department Chairs and Faculty can make their own decisions Copyright © Dolores Casile 2003

The REAL Higher Education Environment Law Medicine Journalis m Education Business Nursing Pharmacy Dentistry College of Arts & Sciences Public Health But, surely the Chancellor and administration have ultimate Authority? He who controls dollars makes his own decisions regardless of position. Chancello r Administrators Information Technology Copyright © Dolores Casile 2003

The Sales Pitch… Portal is not just Technology, but Services for People It belongs to the entire University community It looks like Technology But is more about PEOPLE than technology The Keys: Customer Focus Collaboration Cooperation across Departments and Schools Education and Evangelism The Tom Sawyer method of software development Copyright © Dolores Casile 2003

We put everything on the web… Have to know who “owns” a service to find it Have to embark upon a Scavenger Hunt Have to Negotiate the Lingo Maze Acronyms and Abbreviations and Secret Codes References to internal organizational relationships and history Have to log into multiple websites and applications Multiple userid’s and passwords “Don’t you people talk to each other?” So why aren’t my users happy? Copyright © Dolores Casile 2003

Revising our websites Raise your hand if you’re NOT revising your web presence Copyright © Dolores Casile 2003

We all want our own tree Copyright © Dolores Casile 2003

You can have your Portal But leave MY tree alone! Copyright © Dolores Casile 2003

Portal – Everyone should have one! Right? So, what is a Portal?

A Day in the Life of a User… How many departments serve you information in one day’s work? Whose “customer” are you? How do you find what you need to do your job? Copyright © Dolores Casile 2003

The Portal “Filter” Copyright © Dolores Casile 2003

The Vision: One Login Screen...

Copyright © Dolores Casile 2003 … to provide dynamically generated menus and portlets based upon multiple roles and authorizations

Some of the Obstacles Portal seen as yet another development project Difficult to see the Opportunities Current funding model does not support cross-departmental cooperation Don’t mess with MY Tree! Copyright © Dolores Casile 2003

Student Services divided by function rather than by departmental “ownership” Already has hooks to book-buying online and eReserves. Soon to come: Bb and mapping

Departments can maintain their own look and feel within the standard framework

Based upon classes you’ve taken in the past (from SIS) Dynamically Generated News Sources

In Development... One Stop Shopping for Events & Announcements Copyright © Dolores Casile 2003 Populated from: Student Information Systems Events Calendar Announcement Entry Portlet BlackBoard and other Course Management Systems

Provider Education Web Providers are our Primary customers Providers need to understand: The power of the portal Their customers’ needs and expectations That portalization provides an additional or alternative method of reaching customers (not a replacement for departmental web pages) The need for cooperation and collaboration across departments FUNCTION vs DEPARTMENT Their customers are also the customers of other departments Copyright © Dolores Casile 2003

Questions?