Diversity and Procurement Roadmap Segue Way to Results April 10, 2014

Diversity and Procurement Roadmap2 About United  World’s most comprehensive global route network, including world-class international gateways to Asia and Australia, Europe, Latin America, Africa and the Middle East with non-stop or one- stop service from virtually anywhere in the United States  A modern fleet which is the most fuel efficient (when adjusted for cabin size), and the best current aircraft order book among U.S. network carriers  Industry-leading loyalty program that provides more opportunities to earn and redeem miles worldwide  Headquartered in Chicago with over 85,000 employees worldwide  Optimal hub locations in 10 cities, including hubs in the four largest cities in the United States Highlights include:

Diversity and Procurement Roadmap3

4 Sourcing Process Overview Procurement has defined two primary sourcing processes; Strategic and Tactical. Strategic SourcingTactical Sourcing  Used when establishing major company purchases and/or business improvements  Large or complex projects  Utilizes multi-phase process and evaluated on multiple factors or criteria  Used when sourcing operational requirements that are time sensitive  Low dollar value or one-time purchases  Utilizes abbreviated version of the strategic sourcing process

Diversity and Procurement Roadmap5 Strategic Sourcing Process

Diversity and Procurement Roadmap6 Scorecard Example

Diversity and Procurement Roadmap7 Tips and Common Mistakes to Avoid  Engage the Supplier Diversity Department  Be realistic, we want you to be successful, bidding on work you can’t handle sets you up for failure  Make sure you read the entire RFP (including the contract)  Follow instructions and provide all requested information  Provide references for work as similar to the work covered by the RFP as possible  Answer all questions in a complete and concise manner

Diversity and Procurement Roadmap8 Tips and Common Mistakes to Avoid  Proofread your responses for accuracy, spelling, and grammar  Submit all documents in the requested format (don’t change templates or formulas)  Don’t lock or protect any documents  Ask questions, don’t assume  Don’t wait until the last minute to submit your response  Be prepared to answer why you should be selected over the competition  Don’t get discouraged if you are not successful on the first try