Presidents’ Conference March 2013

 To build on the experience and knowledge of union leaders in order to better understand the differences between bullying and harassment and to equip them with shared knowledge and legal information so that they can eliminate bullying from our workplaces. 2

 In your workplace, have you experienced or witnessed:  Threats; or  Isolation 3

 COERCION & THREATS ◦ Threaten/issue unfair warning or performance assessment/work; ◦ Unreasonable demands and/or consequences, etc.  INTIMIDATION ◦ Instill fear by verbal/physical aggression; ◦ Excessive micromanagement, etc. 4

 EMOTIONAL ABUSE ◦ Put down; ◦ Silent treatment; ◦ Humiliation & disrespect; ◦ Name calling, etc.  ISOLATION ◦ Exclude from social gatherings & important meetings; ◦ Ignore for long periods; 5

 MINIMIZE, DENY & BLAME ◦ Make light of abuse; ◦ Accuse target of hypersensitivity, etc.  SUPERVISORY PRIVILEGE (Abuse of Power) ◦ Take credit for target’s work; ◦ Withhold necessary instruction/feedback, etc. 6

 ECONOMIC ABUSE ◦ Threats of demotion/dismissal to control target;  OTHERS ◦ Create conflict w. Target’s co-workers to incite mobbing; ◦ Co-op senior managers and HR as allies in bullying, etc. 7

 POWER  CONTROL  PREJUDICE 8

BULLYING – “VIOLENCE”HARASSMENT ActionConduct Abusive/Aggressive ConductBehaviour Threat BullyingIntimidation TeasingComment GestureDisplay that demeans, belittles, humiliation or embarrassment Reasonably be expectedReasonable person To cause harm, injury, illnessWhich detrimentally affect individual well-being in the work environment 9

1) CRA Work Place Violence Prevention Policy 2) CRA Preventing and Resolving Harassment Policy 3) Collective Agreement between CRA and PSAC, expiry date of October 31, 2012 Article 19 – No Discrimination; and Article 20 – Sexual Harassment 4) Canadian Human Rights Act 10

 35% of workers have experienced bullying firsthand 1  62% of bullies are men; 58% of targets are women 1  Women bullies target women in 80% of cases 1  The majority (68%) of bullying is same-gender harassment 1 1 Results of the 2010, Workplace Bullying Survey – Workplace Bullying Institute U.S. 11

29%-Victims of harassment in the past 2 years 1 From whom:  54%-Co-workers  82%-Individuals with authority over the victim  10%-Individuals working for the victim Public Service Employee Survey Organizational Results: Public Service of Canada

14%-Victims of discrimination in the past 2 years 1 From whom:  63%-Co-workers  67%-Individuals with authority over the victim  14%-Individuals working for the victim Public Service Employee Survey Organizational Results: Public Service of Canada

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 Table of Definitions and Recourses / Processes ◦ recourses-processes.cfm recourses-processes.cfm  Table of Characteristics and Personalities ◦ harassor-bully-victim.cfm harassor-bully-victim.cfm  Warning Signals Check List ◦ signals-checklist.cfm signals-checklist.cfm 15

 CRA Work Place Violence Prevention Policy  Canada Occupational Health and Safety Regulation – Part XX Violence Prevention in the Work Place  CRA Preventing and Resolving Harassment Policy  Canadian Centre for Occupational Health and Safety – Bullying in the Workplace  Canadian Human Rights Commission –  PSAC – Workshop on Bullying and Harassment: Forms of Workplace Violence  Mobbing – Emotional Abuse in the American Workplace – N. Davenport, Ph. D., R. Distler Schwartz, G. Pursell Elliott – 1999  Duluth Model Power and Control Wheel –