Information Technology at the University of Alabama at Birmingham Sheila M. Sanders March 15, 2005

Page 1 Overview of IT at UAB IT Organization Services Provided Initiatives Underway Upcoming Projects

Page 2 IT Organization 180 Employees 12 Student Internship slots $34 million budget Funded by central (state funds) Administrative IT fees Student IT fees Direct Charge backs Service Centers revenues

Page 3

Page 4 IT Services at UAB Provide support for the administrative and student information systems Over 2,000,000 purchases orders and invoices have been processed in Oracle since Finance Go-live October 2004 Over 780,000 HR transactions (timesheets, actions, changes, terminations, payroll) have been processed in Oracle since go-live last January

Page 5

Page 6 IT Services at UAB Provide support for course management system and use of instructional technologies Over 1,100 courses were delivered using functionality from our course management systems this past year Course management system is also used for training employees in areas such as, diversity and compliance.

Page 7

Page 8 IT Services at UAB Provide centralized web based and calendars 18,000 mailboxes in use 1.25 million messages processed each day Provide online account registration for students as they sign up for their BlazerID at orientation

Page 9 IT Services at UAB Provide a central IT Help Desk - AskIT (Tier One) Received over 40,000 calls to the help desk this past year from faculty, staff and students Oracle Human Resource and Finance support Desktop support Faculty and student support for courses taught through WebCt Residence Hall support Tier Two Support Desktop technicians dispatched Instructional Technology Network support team

Page 10

Page 11 IT Services at UAB Operate the network (wired and wireless) Approximately 20,000 devices connected to the network All buildings are connected to the network with Gigabit Ethernet links Links to the outside world through the Internet at 100Mb, and Internet2 at 155Mb connections Extensive physical network infrastructure Over 55 manholes and 200 smaller handholes Approximately 176 miles of fiber (single mode and multimode) Approx 54,000 stations wired for current and future use

Page 12 IT Services at UAB Provide Data Security Services End user tools Anti virus software Firewalls as needed Vulnerability scanning Patch management system SPAM Tagging service HIPAA Coordination with the Health System Disaster Recovery Plan Coordination

Page 13 IT Services at UAB Coordinate software site licenses Insures compliance Lower cost with volume discounts Allows standardization and better support

Page 14 IT Services at UAB Operate a Telephone System for the campus, hospital and residence halls Over 22,000 lines and telephones in use 9,000 voic boxes Provide UAB Operator Call Center Answer approximately 2,000,000 calls per year Initiate 750,000 pages per year

Page 15 IT Initiatives Underway Replacement of the Student Information, Alumni and Development Systems SCT Luminis Portal Wireless rollout across campus

Page 16 IT Initiatives Underway Replacement of the Student Information, Alumni and Development Systems Provides a common platform at all three UA System campuses Brings together separate systems in existence today Allows UAB to take advantage of in-house expertise in Oracle forms and database as well as in Unix Allows faculty and students to easily access information on the web anytime and anywhere

Page 17 Student System Timeline Infrastructure set up this Spring 2005 Project team training Summer 2005 Portal implementation late 2005 Admissions, Catalog and Schedule in 2006 Full go-live for the Fall Class of 2007

Page 18 IT Initiatives Underway SCT Luminis Portal Today users must visit several websites to access UAB information:  (Oracle Human Resources and Finance, Budget Modeling System, Student System) (WebCT Course management system) (Web based ) 2Easp&type=notLoggedhttps:// 2Easp&type=notLoggedhttps:// 2Easp&type=notLoggedhttps:// 2Easp&type=notLogged (Training and Development) All of the systems above use UAB’s same sign on ( BlazerID and password) Easier than it used to be, but we can do better.

Page 19 UAB Portal

Page 20 Wireless rollout across campus Priorities – libraries and classrooms Supplement to the wired network Convenience in labs and classrooms Currently have 650 users comprised of students, faculty and staff IT Initiatives Underway

Page 21 UABwifi - Enabled Zones

Page 22 Upcoming Projects UAB Research Community Expansion of high performance computing Enabling Technology Lab Regional Optical Network Grid Computing Reviewing research support systems IRB IACUC Grants Pre-Award

Page 23 Upcoming Projects UAB Health System Clinical Trials Billing System in pilot Replacement of the Patient Information System

Page 24 The Vision for IT at UAB Information will be easy to find and easy to use IT will be a partner in Research, Teaching, Learning, and HealthCare at UAB

Information Technology at the University of Alabama at Birmingham Questions?