1 IT Governance Presentation to DCO’s Forum 8 June 2005

2 Governance and Management IT governance: the assignment of decision rights and the creation of an accountability framework to encourage desirable behaviour in the use of IT. IT management: the making and implementation of IT-related decisions.

3 Need of University-wide IT Governance Increasing dependence on IT –University-wide systems Increasing interdependence of units –Facilitating inter-working –Help everyone move in similar direction Regulatory Compliance –University Reputation Effective resource utilisation Minimising support costs

Computing Service Library Registry Finance DoFM Dept A Dept B

5 Governance domains

6 Governance styles

7 Governance Arrangements Matrix InputDecision IT Principles InputDecision IT Infrastructure Strategies InputDecision IT Architecture InputDecision Business Application Needs InputDecision IT Investment and Prioritization Business Monarchy IT Monarchy Feudal Federal Duopoly Domain Style © 2002 MIT Sloan Center for Information Systems Research (Weill) and Gartner, Inc. drawing on the framework of Weill and Woodham, Anarchy

8 Governance Best Practices

9 Governance Effectiveness What works well –Federal input to all domains –Duopoly approaches to IT Principles and IT Investment and Prioritisation What doesn’t work well –Federal decision-making for all except Business Applications needs –Feudal style for Business Applications Needs

10 Governance Best Practice for York InputDecision IT Principles Information Committee InputDecision IT Infrastructure Strategies InputDecision IT Architecture Computing Service InputDecision Business Application Needs Information Committee InputDecision IT Investment and Prioritization Business Monarchy IT Monarchy Feudal Federal Duopoly Domain Style © 2002 MIT Sloan Center for Information Systems Research (Weill) and Gartner, Inc. drawing on the framework of Weill and Woodham, XXX Anarchy IC P&RC Computing Service

11 Governance Mechanisms

12 Use of Governance Mechanisms

13 Effectiveness of Governance Mechanisms

14 IT Principles Reflect enterprise business maxims –World Class University Typical commercial approaches –Operational efficiency – eg retail –Customer intimacy eg professional services organisations –Innovation eg high-tech products or services

15 Input to IT Principles

16 Input to IT Infrastructure Strategies

17 Input to IT Architecture

18 Input to Business Applications Needs

19 Input to IT Investment and Prioritisation

20 Characteristics of high governance performers Strongly differentiated business strategies Clear business objectives for IT investments High-level executive participation in IT governance Stable IT governance, with few changes year-to-year Well-functioning, formal exception processes Formal communication methods

21 Outcome Information Committee to oversee IT Governance University-wide IC to consider principles for deployment of IT in a World Class University Revise Terms of Reference for Computing Committee to replace DCO Forum

22 University Computing Committee To inform Information Committee and the Director of the Computing Service of the computing needs of the academic and administrative departments and centres, with particular reference to strategic issues as well as applications software and services for research, teaching, and standard office applications. To enable the Director of the Computing Service to consult with and inform academic and administrative departments and centres on relevant matters of Computing Service’s policy and management. To keep academic and administrative departments and centres informed of computing developments and of those aspects of the University’s Information Strategy that have a bearing on computing provision.

23 University Computing Committee To provide information on requirements and priorities for central facilities and services to assist the Computing Service in the formulation of the Computing Service budget. To provide a forum for sharing information and to advise departments on best practice in departmental computing provision To ensure that computing needs and developments take account of equality of opportunity. To report to Information Committee.

24 University Computing Committee To provide information on requirements and priorities for central facilities and services to assist the Computing Service in the formulation of the Computing Service budget. To provide a forum for sharing information and to advise departments on best practice in departmental computing provision To ensure that computing needs and developments take account of equality of opportunity. To report to Information Committee.

25 University Computing Committee - membership it is anticipated that the Computing Committee representative will be the DCO; but it is important that those with strategic roles within departments are represented, and is some cases the DCO and chair of departmental computing committee or equivalent may both attend.

26 Outcome Set up Infrastructure Forum Develop approaches to IT investment prioritisation Develop exception processes Investigate KPIs/benchmarks for IT deployment Develop communication methods