Stakeholder Coordination - Thailand NSW Case - Somnuk Keretho, PhD UNNExT Advisory Committee Director, Institute for IT Innovation Kasetsart University, Bangkok sk@ku-inova.org An Integrated Trade Facilitation Strategy for Greece including Single Window 19-20 July 2012, Athens, Greece 1

The Objectives of this presentation To discuss some approaches on how to secure sustained support of key policy makers. To share Thai NSW Case and lessons learned on how to put in place inter-agency collaboration and coordination mechanisms

How to secure sustained support of key policy makers? Creating political will (establishing it as the national commitment), e.g. Establishing it as the national commitment (by developing national strategic plan, and obtaining endorsement by the highest political institution, e.g. the Prime Minister, the Cabinet, the President, ….). Establishing it as a regional commitment, e.g. MOU signing among the Head of States to develop the National SW and the regional SW. Institutionalizing the policy, i.e. transforming the policy mandates into normal routine management, e.g. Institutionalize the National High-level Committee, and Project Management Group for steering and overseeing the SW implementation, by the Cabinet’s mandates and by laws (with the support from several working groups, governments, business sectors and academia) Securing the necessary budgets to finance the project. Establishing an effective inter-agency collaboration platform

How to Establish an Effective Inter-agency Collaboration and Coordination Platform? Awareness raising Events Regular monitoring and reporting Diplomatic and interpersonal skills of lead consultants Formal commitments in terms of budget/investment Perceived needs for inter-agencies partnership A sense of being held accountable must be established among key stakeholders. Shared Goals and Vision Policy Manager OGAs Middle Managements Experts/ consultants A number of platforms for interaction Personnel chemistry Source: Adapted from T. Phuaphanthong, T. Bui and S. Keretho “Establishing Interagency Collaboration in Large-Scale Systems Development: Lessons Learned from an e-government Project for Trade and Transport Facilitation. “ The 15th Americas Conference on Information Systems, San Francisco, California August 6th-9th 2009.

Thai NSW Case & Discussion on how to secure sustained support of key policy makers, and how to put in place effective inter-agency collaboration mechanisms.

National Commitment Thailand Single Window Case Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

Thailand Single Window Case Logistics Development Master Plan (2007 -2011) endorsed by the Thai Cabinet on Feb 2007 Towards A World-class National Logistics Environment to become a Trade Hub for Indochina Vision Objectives Reducing logistics cost (Cost Efficiency), increase business Responsiveness, Reliability and Security Create Value-Added on logistics industry and related business Strategic Agenda Improve Logistics efficiency in industry Improve efficiency in transport and logistics Build Logistics Service Providers Business Enhance Trade Facilitation Build Human Resources in Logistics 5 4 3 2 1 National Single Window (e-Logistics) To reduce the trade logistics cost from 19% (2007) to 16% (2011) (comparing to GDP) Action Plan to develop data exchange platform among different government agencies and business related to import/export procedures

Partnership among Governments & Trade Referring to – ‘Thailand NSW” presentation by Mr. SINMAHAT Kiatjanon, Thai Customs Department - February 2010., Nepal.

At Least 3 Levels of Interplay are needed. Thailand Single Window Case At Least 3 Levels of Interplay are needed. Levels/ Drivers Platform Interplay Political will National Committee on Competitiveness Cabinet decree NLC and NSW Sub committee Source of legitimacy and budget Source of authority for NESDB, MICT, Customs Dpt. NSW Master Plan, comprising multi- ministry projects Strategic Sub committee on NSW Flagship status under Logistics and Trade Facilitation issues Designating Lead Agencies (MICT, NESDB, Customs Dpt.) Regular meetings drive progress Informal meeting and dialogue create mutual trust and understanding Lead consultant helped draw out over all architecture and model Operational MICT Task Force allocating budget to 12 Dpt. Customs’ two Sub working groups on streamlining BP + aligning data required and technical communication protocol MICT enforced Cooperation via budgeting and procurement process Customs procedure reform implemented by Customs Dpt. forced some OGAs to come along NESDB=National Economic and Social Development Board NLC = National Logistics Committee Ref: Suriyon, NESDB

Key National Inter-agency Collaboration Thailand NSW Key National Inter-agency Collaboration National Logistics Committee of Thailand National Sub-committee of Data Integration for Import, Export and Logistics Steering Committee on National Single Window Development Interagency Technical Working Group on NSW Interagency Legal Working Group Chaired by: Deputy Prime Minister (High-level Policy Direction on National Logistics Development) Secretariat by: NESDB Chaired by: Deputy Permanent Secretary/Ministry of Finance (Recommendations for Laws and Regulations, Governance, Budget Approval, …..) Secretariat by: Customs Chaired by: DG of Customs Dept (Steering and monitoring the development progress,….) Chaired by: Customs IT Manager (Approving the to-be business process and document/data simplification, designing the technical standards,…) Chaired by: Deputy DG, Customs Dept (Resolving legal and regulation issues,..)

Summary National Commitment is the most critical factor for the successful implementation of a SW environment. The SW Political Will needs to be institutionalized, i.e. transforming this policy mandate into routine management mechanisms among those stakeholders involving in the implementation and operations of SW. Inter-agency collaboration and coordination mechanism among governments and trade is one of the most challenging issues. The three main issues above normally determine whether the SW project will succeed or fail, and also determine how fast or how effective the SW projects will proceed.

Recommendations for Greece Customs Department must have the mandate from the Cabinet to actively engage and lead this SW initiative at both the national level as well as the EU regional level. At least 4 levels of interagency collaborative platform should be established and institutionalized………. Integrated Export Facilitation Steering Committee chaired by: Deputy Prime Minister NSW (ICISnet + Regulatory SW + Port SW) Development Steering Committee chaired by: Customs Director General Interagency Technical Working Group (Business Process Simplification, Data Harmonization, Application Architecture, Standards and Interoperability, ….) Interagency Legal Working Group