ولو كنت فظا غليظ القلب لانفضوا من حولك فأعفو عنهم واستغفر لهم وشاورهم في الأمر فإذا عزمت فتوكل على الله.

And by the mercy of Allah you dealt with them gently and had you been sever and harsh harted they would have broken away from about you ; so pass over their faults and ask Allah’s forgiveness for them and consult them in the affairs .Then when you have taken a decision, put your trust in Allah ,certainly, Allah love those who put their trust in him. Chapter 3 verse 159

What is leadership? Charisma? Qualities? Personalities? Undoing of a leader Inflexible Convinced of their own infallibility Unable to change Doesn’t guarantee effectiveness. Qualities? Personalities?

What is leadership? The concept of leadership is the direction and guidance, by example, given to others to get quality work done and to achieve objectives.

What is leadership? Thinking through organization mission Setting Define it Establishing it Setting Goals Priorities Standards

What is leadership? Responsibility not rank & privilege Mistakes. Triumphs. Strong associates & subordinates. Create human energies & vision.

What is leadership? Earn trust. Earn spiritual tranquility. Earn followers. Like him ? Agree ?

Followers Creation They can generate Confidence --------------------- frightened Certainty -------------------------vacillating Action -----------------------------hesitant Strength--------------------------weakness Courage--------------------------cowardice Optimism -----------------------cynicism Conviction that the future will be better

Principle-centered Fairness Kindness Equity Justice Integrity Honesty Trust Service Consistency

Effective Leader Who has followers, not necessarily thinker. Who show results, not necessarily popular. Who accept responsibility. Who are highly visible ,sets an example. P.Druker

Roles Of Leader Path finding Aligning Empowering Stephen Covey

Path finding It deals with the larger sense of future. It ties together the value system and vision with the needs of customers and other stakeholders through a strategic plan

Aligning It ensures that organizational structure, systems, and operational processes all contribute to achieving the mission and vision. The people are also in alignment with the vision.

Empowering Growing of effective leaders People actively given opportunity to try out their talents & skills Given training& study opportunity

Vital questions What do I want? What needs to be done? What can I do to make a difference? What is the organization mission ? What is the persons performance, values? What are the associates strength?

“Here lies a man who attracted better people into his service than he was himself” Andrew Carnegie’s Tomb stone

Mirror Test The person they wanted to The leader greatest temptation Be. Respect. Believe in. The leader greatest temptation “do the popular rather than the right thing”

“ Our role as leaders is not to catch people doing things wrong, but to create an environment in which people can become heroes.” Newt Hardie, Vice President Quality, Milliken.

Lao Tsu The very highest leader is barely known by men. Then comes the leader they know and love. Then the leader they fear. Then the leader they despise. The leader who doesn’t trust enough will not be trusted. When actions are performed without unnecessary speech The people say , “We did it ourselves”

Leadership is Everyone’s Business

Leadership Styles Autocratic / Bureaucratic. Diplomatic / Consultative (sells an already made decision). Democratic (ask the group for decision). ** Participatory ** The TQM leadership style / Best style. Participatory: Presents the problem and / or the draft decision to staff and receive suggestions, then make the decision based on what is best for the organization.

Delegation To delegate or not to delegate ? They do it. The one thing they only can do. The one thing that can make a difference. The one thing that will set standards. The one thing they want to be remembered for. They do it.

Leadership vs. Management Managers Administer. Maintain. Focus in structure. Take the short view. Rely on control. Leaders Innovate. Develop. Focus on people. Take the long view Inspire and motivate.

Leadership vs. Management Managers Ask you to do the job. Tell how and when. Accept the status quo. Do things right. Leaders Motivate you to do it then help you. Tell what and why. Challenge the status quo. Do the right thing.

The Quality LEAP Model ASTRAY ULTIMATE Align Empower E F F E T I V E high ULTIMATE Align Empower low E F F E T I V E E F F I C I E N T high Persevere Lead LOST low QUESTING The Quality LEAP Model

The inherent capacity to choose, to develop a new vision for ourselves, to respect our life, to forgive some one, to apologize, to make a promise and then keep it, in any area of life, is, always has been, and always will be a moment of truth for every true leader. Stephen Covey