Table Manners & Place Settings

Objectives By the end of the presentation, participants will: Know proper table manners in business or social setting Gain skills to conduct themselves properly when eating in any situation

Table Manners & Place Setting Posture and hand placement Placement of napkin Talking and chewing When to begin eating and what to do if something is unreachable Placing utensils at the end of meal

Table Manners & Place Settings Ordering food Using toothpicks and freshing up Use of cell phones When you have to sneeze, burp or blow your nose

Table Manners &Place Setting Proper placement of utensils when setting table American style and European style to hold utensils When food is served family style When presented with a finger bowl at the end of the meal Serving yourself butter and placement of the butter knife

Dressing and Body Language

Objectives By the end of the presentation, participants will: Identify ways to communicate and manage impressions through proper dress Understand universal body language Gain a greater sensitivity to nonverbal messages

Dress Language Social or business setting - communicating ourselves to others Dressing to control impression and reflect self-perception

Dress Language Professional presence for women Best Styles and colors Suggested color combinations Best fabrics, fit and comfort Accessories Basic wardrobe

Dress Language Professional presence for men Best Styles and colors Suggested color combinations Best fabrics, fit and comfort Accessories Basic wardrobe

Body Language Nonverbal messages Body motions and nervous gestures Posture and handshakes Facial expression and eye contact

Greetings, Introductions, and the Art of Good Conversation

Objectives By the end of the presentation, participants will: Increase their level of confidence in unfamiliar situations Acquire a set of guidelines for everyday living in a social and business environment

Greetings Beginning your greeting If you ask someone “How are you?” be prepared to stick around for the answer The typical greeting, “Good morning, how are you?” is simply a ritual. The appropriate reply is, “Fine thanks, and how are you?” Once you are introduced repeating the persons name and saying, “Hello, Dr. Wilson it is a pleasure meeting you”, is a polite technique that helps you remember a person’s name

Greetings Informal and Inappropriate Greetings What’s shakin’ Yo What’s Up or Wassup What’s Happening Hey How you doing or How ya doin How’s it Going Holla

Greetings What is a good handshake? Dead Fish Palm Pincher Bone Crusher All American Firm, Warm Handshake

Introductions The first impression: Putting Your best foot forward During introductions make eye contact, rise, smile, and shake hands with the other person Who should be introduced to whom? Mention the most important person first (Based off of Rank, not gender). Present a gentleman to a lady. A young lady to an older one. A single woman to a married one. Names are not enough, supply a nugget of information with the name to serve as a conversation starter You’ve been introduced, now what?

Art of Good Conversation Making a lasting impression How do you want to be remembered Body language and appropriate behavior Establishing rapport Good listening skills Eye Contact, Nodding Showing Interest in Others

Art of Good Conversation Conversations to avoid Money matters, including salaries, debts, and taxes Personal topics or topics that could be embarrassing - age The state of one’s health or someone else’s health Controversial subjects, such as religion, politics, gossip Gloomy or depressing topics -floods, world hunger

Art of Good Conversation Starting a conversation at dinner of lunch: What do you talk about? Use the word H E L P to recall topics for chitchat. H - hobbies, interests E - entertainment (music, movies, plays), events (Current) L - leisure, literature, and law P - photography, professionalism

Art of Good Conversation The art of small talk is regarded as an important business and social skill Utilizing the 5 W’s will help you to start a sentence Who, What, When, Where, Why Ask Open Ended questions so that you receive more than a Yes or No Answer

Self-Empowerment Checklist    Develop win-win negotiating skills Strengthen communication skills (writing, speaking, listening) Practice team-building skills – bringing people to consensus Pursue deeper levels of job knowledge and skills Acquire and practice trust-building skills and behaviors Develop or enhance leadership skills Identify personal negative habits and reduce them Develop and practice assertiveness skills Practice sharing my ideas, skills, knowledge more broadly Learn and practice conflict resolution skills Practice positive self-projection (in speech, dress, self-image) Seek ways to broaden personal vision and creativity Learn to be more politically savvy Take initiative more often and generate the energy required to do so Master techniques for managing personal stress productively  Use this list to help you identify your development goals or select 1 or 2 goals to work on.