Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities: Change Management Project Selection Project Tracking Communication Recognition

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Change Management

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com “The hardest part of reengineering is living through change.“ Michael Hammer Renowned Author Man, that was tough!! The Pain of Change

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Symptoms Reaction Fire Fighting Intuition Hierarchal Internal Focus Product Realistic Incremental Problem Solving Root Cause Empowered Teams Process Prediction Prevention Stretch Goals Breakthrough Customer Focus Moving from “the present” into the “future….. The Transition

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com People’s Responses to Change Active supportive of change Passive quiet, unwilling to support visibly Resisting fight the change Committing help move the ball Change will occur through your people… here is what to expect from them.

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Potential Behaviors Passive/Resisting Behavior Hard to read their position Follow directives well/hide in bushes Quietly committed to old goals and procedures Believe that no one cares what they think or do Active/Resisting Behavior Believe they are “saving” the organization from serious mistakes Vocal about their resistance to changes Nay-say even minor details of the change Cleverly insert obstacles to a smooth transition

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Potential Behaviors Passive/Committed Behavior Active/Committed Behavior Believe the way to get along is to go along Deny resistance they may have to the changes Pretend it is “business as usual” and tend to stay task focused Pretend/believe everything is just fine Easily verbalize their issues and concerns Seek new tasks and responsibilities Represent the changes in a positive manner Create plans and actions to meet new goals

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Effective Approach to Leading Change: 1.Establish a Sense of Urgency 2.Create a Support Network 3.Develop & Communicate the Vision 4.Address Resistance 5.Empower Employees 6.Communicate the Wins Leading Change

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com A compelling Business Case must be made that this is the right time to make change Need must be greater than resistance Status quo can NOT remain acceptable Ways to create urgency: − Set “stretch” goals that force change − Increase visibility of unhappy customers and poor financial performance − Allow a crisis to happen − Communicate reality 1. Establish a Sense of Urgency Urgency

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Myth: You can demand change. Reality: You need change to become infectious. Find supporters, build supporters and allow them to help make it part of the community Give the supporters visibility and the resources to continue to “spread the word” 2. Create a Support Network Support

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Clearly describe the objectives and the timeline Communicate the behaviors, processes and practices that will be needed Be focused yet flexible Develop communication strategies for every position level and situation Over-communication is rarely achieved 3. Develop and Communicate the Vision Communicate

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Assess readiness and where each person is in the change cycle Link change back to the business interest and each person’s personal interest Involve any resistors Pick up clues as to the form resistance is taking Seek to have discussions with any people not on board, find resistance Define training needs tools to address their concerns 4. Address Resistance Find Resistance

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Respect the opinion of resistors –Respect the person –Maintain their self-esteem –Remove doubt, fear and misunderstandings –Authorize people to make mistakes Build and maintain involvement –Establish clear goals –Offer training –Provide clear performance feedback –Recognize effort and contribution 5. Empower Employees Empower

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Select one or more projects to yield tangible, quick results Give visibility to the success through company project reviews & link results to corporate objectives Reward & recognize the project team Spread enthusiasm for the accomplishments! 6. Communicate the Wins Announce Wins