Business Vendor IT Resources Company Stakeholder Process Contracts Maintenance Applications Infrastructure Top ten CIO Pain Points V3.1 1 emPOWER Your.

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Presentation transcript:

Business Vendor IT Resources Company Stakeholder Process Contracts Maintenance Applications Infrastructure Top ten CIO Pain Points V3.1 1 emPOWER Your Business

Top 10 CIO Pain Points 1.Maintaining an up-to-date ICT Catalogue of Services 2.Linking ICT infrastructure and applications to the core business processes. 3.Linking Core Business Process to Stakeholders 4.Linking Catalogue of Services to ICT Expenditure 5.Maintaining a single accessible register for all licence, support and maintenance contracts. 6.Managing and planning the budgets for Licence, support and maintenance contract. 7.Planning and Management of ICT contract renewal schedules. 8.How to quickly assess the business impact of system failures. 9.How to communicate to business stakeholders the cascaded effect of a system failure. 10.Preparing and maintaining an up-to-date DR plan and event action sheet. 2

Traditional Perspective IT Collateral has been managed with a diverse set of applications –Graphical Network diagrams (Visio) –Financial Asset Register (SAP) –Hardware and software management tools (Tivoli, HP Open View) –Contract Management Software (Trim, SAP) –Internal Address Book (Active Directories) –Files of contracts and SLA agreements 3

IT Collateral managed in 3 Dimensions 1D - ICT Resources (Hardware, Software, Networks) 2D - Vendors (Suppliers, Managed Services, Contracts) 3D - Business (The organisation the ICT serves) 4 Business ICT ResourcesVendors

All dimensions must be topographically linked 5 Vendor Business IT Resources Contracts Catalogue of services Applications Infrastructure Delivery Customer SLAs Business Processes SLAs

emPower is the first 3D IT management system emPower is a single point of all Stakeholder records and SLA expectations emPower provides a single point of record for all your IT collateral emPower is a single point of Vendor contract SLA commitments emPower is a 3D topographically linked product 6

Stakeholder Record Name and contact details SLA Hierarchical notification level SLA elapsed time triggers Core Applications owned by Stakeholder Yearly KPI Target for up-time Historical performance to KPI 7

IT Collateral Record Specification and Dimensions Supplier Details Warranty Status Maintenance Contract Contract value and renewal points Energy Consumption Performance History 8

Vendor Record Contact Details SLA levels and escalation list Maintenance Expiry, renewal, and re-negotiation points List of IT collateral from this vendor Historical Performance Total spend 9

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