Innovation is a Function of Collaboration Dave Carden General Manager – Unified Communications & Collaboration Telstra Business

Productivity is the Goal To be more Productive we need to find a better way, we need to Innovate any Ideas? Innovation accelerates with different perspectives, skills, ideas, experiences etc “Innovation is a Function of Collaboration”

Collaboration and Innovation, the Essential Ingredients VisionProximityLanguagePurposeTrust

“The goal of collaboration is not collaboration itself, but great results.” ~Morten Hansen, “Collaboration”

The Outcomes of a well Defined Collaboration Strategy Engage more effectively with your people, customers & suppliers Align your business with high productivity practices Differentiate the customer experience for greater market competitiveness 123

“100% of Growth Champions see better collaboration as crucial to creating an engaged workforce... with 70% of Champions reporting improvement in productivity from an ICT investment.” Towards a Clever Australia report, Strategies for Productivity and Growth – Telstra “The challenge for businesses is to create an environment where employees understand and commit to the company’s direction, strategy and goals.” Engaging the Future 2012 Benchmark Study, Right Management – ManpowerGroup “Digital communications is a must... it is a no-brainer. Consumers will demand it and will move to (organisations) who supply it. Loyalty is not an issue – communication of information is.” Head of Marketing, UK Furniture Retailer – Xerox study

How to measure Collaboration Effectiveness Talent Acquisition and Retention Customer Advocacy Employee Engagement Idea to Execution Cost Revenue The Human Factor is the Key Measure for Innovation

Crafting your Strategy Who do you want to Collaborate with?

Collaboration that Drives Innovation - Staff

Collaboration that Drives Innovation – Partners and Suppliers

Collaboration that Drives Innovation - Customers

Challenges and Barriers that can inhibit Collaboration Expensive Infrastructure Device Compatibility Ease of Use

So how do we get there?

Create a high performance culture via integrated collaboration applications such as video, voice, presence, data sharing and other IP communication solutions. Voice, video and web conferencing solutions, integrated on Telstra’s Next IP ® network and supported with the assurance of Telstra Managed Services. Connect with customers through the channel of their choice, with an integrated multichannel solution providing a 360 degree view of customer touch points. Deliver a more superior, personalised customer experience. Telstra’s Unified Communications solutions provides a range of integrated communication tools allowing people to connect more efficiently within and outside an organisation, facilitating collaboration, improving employee engagement, productivity and customer service.

The Cloud changes the Game Reduced Capital Spending Productivity Reduce Ongoing Costs Scalability

Cloud Collaboration opens up new possibilities Interoperability & Openness APIs & Smart Apps Data & Analytics Q1 FY15Q3 FY15Q1 FY16Q3 FY16Q1 FY17Q3 FY17 Driving network effect & devices ‘000s Devices 1 x Ms Devices 100s x M Devices 10s x M Devices

Cloud Opens up more communication channels Collect and leverage information about customers and their environment Understand their needs in the context of their interactions Recognise and respond to customers in a way that is meaningful to them

Fast, efficient service Contact on their terms More personalised interactions A richer overall experience Your customers demand Cloud Collaboration changes the Customer Service Experience

Cloud solves the Video challenge

Seamless interoperability between compatible platforms means: Simple and fast video collaboration Direct access to a wider business community More effective ways of working

What if you could start a video meeting in seconds? No complex setup procedures No need to worry about different equipment and systems No need to manage infrastructure and network capacity

Blue Jeans is a Cloud-based video conferencing service that makes it both easy and affordable to connect via video using any internet-connected device. It works with many video conferencing platforms, from Microsoft Lync to Cisco.

Lets look at an example

ChoiceStrategic Partnerships Intelligent NetworksIntegration & Interoperability Expertise & Experience

Innovation doesn’t have to be revolutionary Collaboration Effectiveness requires new Business Metrics Analytics leads to Predictive The Human Factor is key to Innovation Collaborate to Innovate Cloud Collaboration Enables Interoperability & Openness