ONIT Consulting LLC Who’s on your project? Q9 Initiative Presented by: Anna Gabara

ONIT Consulting LLCwww.onitconsulting.org Contents Benefits of Q ONIT Consulting LLC Background Q9 Defined Target Customers of Q9 Q9 Step by Step 66 Why Hire ONIT? 77 Contact Information

ONIT Consulting LLCwww.onitconsulting.org ONIT Consulting LLC Background ONIT Consulting LLC is a smart solution consulting business. Our company is based on the belief that our customers' needs, especially cost and reliability, are of the utmost importance. Our entire team is committed to meeting your needs. As a result, a high percentage of our business is from repeat customers and referrals. Commitment Integrety Teamwork Our approach to contract work focuses on you and fully understanding your unique set of project objectives, budget constraints and overall goals, then providing the perfect employee to join your team and help achieve success.

ONIT Consulting LLCwww.onitconsulting.org Q9 Defined ONIT developed Q9 because many times after an issue is identified, contained, and corrective actions are scheduled to be implemented, some of the corrective actions are never fully implemented and/or verified. This may be due to another issue becoming top priority, personnel changes or human error. Q9 ensures the issue does not reoccur or possibly snowball to an even larger one in the future.

ONIT Consulting LLCwww.onitconsulting.org Q9 Defined Teamwork Products Quality Q9 Q9 is based on three key elements; Products, Quality, and Teamwork. Every product needs quality standards to be implemented within a team environment. When a standard is not implemented correctly or on-time, companies lose money and their valuable reputation.

ONIT Consulting LLCwww.onitconsulting.org Q9 Defined Q1 Define the team Q2 Describe the problem Q3 Temporary fix Q4 Identify Root Cause Q5 Verify Corrective Actions Q6 Implement Corrective Actions Q7 Prevent Reoccurrence Q8 Congratulate Team Q9 Follow-up Q9 utilizes the basic 8 quality issue analysis procedures but adds a 9th principle, Follow Up, to ensure increased company profit margins and customer satisfaction.

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step ONIT will work with your team to identify the appropriate members to help solve the issue. Having the correct balance of skills and expertise is crucial to success. Q1: DEFINE TEAM MEMBERS Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the team members are identified, ONIT will immediately hold a kick off meeting with all members to explore the Who, What, Where, When and Why. The team will identify what the problem is as soon as possible. Q2: DESCRIBE THE PROBLEM Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the problem is identified, ONIT will assist the team by quickly implementing a temporary fix. Time is of the utmost importance during this step in order to save costs, future shipments and most importantly the company's reputation. ONIT will work with your team to provide timely, accurate containment. Q3: IMPLEMENT TEMPORARY FIX Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the issue is contained, ONIT will use several statistical methodologies to accurately identify the exact root cause of the issue. Processes such as DMAIC, Fishbone Cause and Effect, 5 Whys and analytical problem solving skills are just a few of the methods we will use. Q4: IDENTIFY ROOT CAUSE Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the cause is identified, ONIT will help determine how the problem needs to be resolved. Specific testing will be performed at this stage to ensure the proposed solutions will ensure success when implemented. Q5: VERIFY CORRECTIVE ACTIONS Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the corrective actions have been tested and deemed acceptable by the team, ONIT will develop a detailed implementation plan. All resources, deadlines and specific duties will be documented and communicated to the team. Q6: IMPLEMENT CORRECTIVE ACTIONS Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step Q6 Q2 Q3 Q4 Q5 Q1 Q7 Q8 Q9 After the issue is identified, solutions are tested, implemented, and verified, ONIT will help identify any internal documentation to be updated. Such updates will help ensure this issue does not reoccur. ONIT will also help your company start an issues tracking database. This will assist in future DFMEA planning and significant cost reduction. Q7: PREVENT REOCCURRENCE

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step After the project has been completed, ONIT will help recognize all the team members involved in its success with a written report. Q8: CONGRATULATE TEAM Q6 Q2 Q3 Q4 Q5 Q1 Q7 Q8 Q9

ONIT Consulting LLCwww.onitconsulting.org Q9 Step by Step Q6 Q2 Q3 Q4 Q5 Q1 Q7Q8 Q9 ONIT will verify all assigned corrective actions were implemented correctly and on time. In addition, ONIT will conduct a follow up audit within 6 months of project completion to ensure the corrective actions that were verified are still in place and working. This step is crucial to ensuring your company does not experience the issue again or possibly a snowball issue if the appropriate actions are not followed up on. Q9: FOLLOW UP

ONIT Consulting LLCwww.onitconsulting.org Target Customers of Q9 have repeat in-house product or process issues. need help analyzing specific product or process issues. need help writing quality corrective or prevention action documents such 8Ds, 3As, and/or FMEAs. want to increase their companies quality standards and profit margins. want to increase their customer satisfaction. Organizations who….

Benefits of Q9 Decreased Warranty Costs. Increased Customer Satisfaction. Decreased Product Replacement Costs. Increased Profit Margins (Short and Long Term) Increased Company Reputation. Increased Product and/or Process Quality. Confidence in the Results. Increased Efficiency. Ensure Survival of the Product Increased Teamwork. ONIT Consulting LLC

Why Hire ONIT? Reduce overhead and increase profit margins. Eliminate employee added expenses. If your company changes direction or a project loses funding there are no full time employees to fire or unemployment paperwork to contend with. Hire an ONIT employee for any duration you chose. ONIT's number one goal is completing the project on time, on budget and best of class quality. All ONIT team members will go the extra mile to make your project a success. ONIT Consulting LLC Cost Savings Trained and Ready to Go Plans Change ONIT employees come ready to do the job with minimal guidance and training. Project Success Flexibility

ONIT Consulting LLC Owner: Anna Gabara Cell: Website: Contact Information

Thank you for your time! We look forward to being a part of your team. ONIT Consulting LLC