Divisional Engineer (Mediation and Billing) Welcome To Workshop on CDR BRBRAITT, JABALPUR Nukala Prabhakar Divisional Engineer (Mediation and Billing)

Overview of Billing Mediation Filtered CDRs Errored CDRs Billing Usage Guiding Error CDRs Ex: 152 MCAP SSA concern Error codes: 152 3412 440 2076 Usage Rating Error CDRs Ex: 3412, 430, 440, 2070, 2076, 3377 CAP Invoicing Module BIP

Unbilled Accounts Billing Mediation

Pending Time gap confirmations Billing Rating issues/CDR errors Unbilled Accounts Mediation Pending Time gap confirmations Billing Rating issues/CDR errors Error 440 Error 2070, 2076 Error 152 Masterless ID2 P2-P3 mismatch Invoicing issues

Invoicing Issues Configured CDR plan is different from Source plan Wrong charging of Sulabh customers Charging of min guarantee for PTs Discounts are not attached by CSR Wrong rating of calls due to plan change Invoicing Issues

CDRs/IPDRs worth > Rs.20/- Usage before/after inactive date No Plan P2-P3 mismatch Invalid A/B Number

Error Clearance Process Masterless cases – Error # 152 Usage is received but there is no master Broadband Cases Offline modules is provided for the SSA Error CDRs will be cleared by running the MIU Offline module is provided to create orders.

Role of SSAs in clearing Unbilled Accounts Sub system involved Dependency and sample scenarios resulting in non-billing Role of SSA Mediation issues Pending Time gap confirmations SSA needs to confirm the Time gaps published for the billing period barring which the accounts of the concerned switch / SSA are kept pending from billing

Role of SSAs in clearing Unbilled Accounts Sub system involved Dependency and sample scenarios resulting in non-billing Role of SSA Rating issues CDR/IPDR Errors (crossing the Rs.20/- threshold) SSA needs to give feedback based on the error code*

Role of SSAs in clearing Unbilled Accounts Sub system involved Dependency and sample scenarios resulting in non-billing Role of SSA Issues identified during Proforma invoicing Billed plan (Proforma billing) is different from the actual plan in Source system (due to plan mapping issues during Migration) SSA needs to confirm the plan to be used with supporting order copy i.r.o. plans specific to the SSA Wrong charging of monthly charges i.r.o. Sulabh customers SSA needs to confirm the actual charges to be applied for the given case based on the exchange capacity Charging of Min. Guarantee amounts for PTs which need not be charged SSA needs to verify if the case is a VPT and confirm back Handling of discounts which have not been attached by CSR (For Ex: Waiver of installation charges for the NPCs booked during certain period as per scheme announced by BSNL) SSA has to ensure that discounts are attached to the plans by CSRs, wherever required Wrong rating of calls noticed after proforma / after customer complaints SSA needs to confirm the plan & pulse, rate to be applied to the case along with supporting orders

Role of SSAs in clearing CDR/IPDR Errors Type of Error Details of Error Role of SSA Error code # 152 Masterless cases SSA needs to create master (LL/BB) through offline feature in CRM Active/Inactive date mismatch SSA needs to confirm if the usage received before activation / after inactivation of service is to be charged against the service P2 Vs P3 Mismatch (between the network type received in IPDR and that configured in CDR system) SSA needs to verify if the given userid belongs to the SSA or not. Further SSA needs to confirm if the BB user is P2 or P3 along with the activation/inactivation dates

Role of SSAs in clearing CDR/IPDR Errors Type of Error Details of Error Role of SSA Error code # 3412 Service suspended cases generating CDRs SSA needs to confirm if the CDRs are to be charged against the service in question for the period of error usage after due verification of the status of the customer in switch.

Role of SSAs in clearing CDR/IPDR Errors Type of Error Details of Error Role of SSA Error code # 440 No plan / product attached to the service (mostly migration issues) SSA needs to confirm the plan / product to be applied for rating the CDRs during error usage period. Plan / product attached to the service is not in sync with received usage Usage from Prepaid services like FLPP, INPCOs etc. SSA needs to confirm if the usage against the customers having FLPP / INPCO plans is to be ignored based on the actual status of the customer in switch

Role of SSAs in clearing CDR/IPDR Errors Type of Error Details of Error Role of SSA Error code # 2076 CDRs having Invalid / Bad target numbers SSA needs to confirm the pulse & rate to be applied against the target numbers which are not configured in CDR system. SSA is expected to share the corporate / circle office order basing on which the route is opened. If the route is not required to be continued, necessary corrections are required to be done in switch so as to arrest such CDRs in future.

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