From Registration to Accounts Receivable – The Whole Can of Worms 2007 UBO/UBU Conference 1 Briefing:Tips for Foreign Military Billing Date:20 March 2007 Time:

2007 UBO/UBU Conference From Registration to Accounts Receivable 2 Objectives Overview Patient identification Types of coverage Billing process Collections How it works for me

2007 UBO/UBU Conference From Registration to Accounts Receivable 3 Overview The U.S. Military offers more than 2,000 courses at more than 150 military schools throughout the U.S. and abroad annually In the fiscal year 1998 alone, more than 7,000 international students were trained at U.S. Army installations From 1894 to 1998, more than 6,000 officers from 142 countries completed the Command and General Staff College course at Fort Leavenworth, Kansas. Twenty-three have become Heads of State, almost one-half (1/2) have attained the rank of General, and more than 300 have held high ranking positions within their countries There are currently 90 officers with 146 dependents from 77 different countries enrolled at CGSC. Also, Fort Leavenworth hosts 9 SAMS Fellows (School of Advanced Military Studies), 14 Liaison officers, and 5 exchange officers along with their dependents

2007 UBO/UBU Conference From Registration to Accounts Receivable 4 Statistics on this year’s class: – Students (90) IMET funded57 FMS funded33 NATO/PFP/SOFA 30 Non-NATO 60 – Dependents (63 Families) Reciprocal Health Care Agreements15 Foreign Governments(Agency) 27 Foreign Governments (Individual) 6 Insurance Companies15 Overview

2007 UBO/UBU Conference From Registration to Accounts Receivable 5 Overview

2007 UBO/UBU Conference From Registration to Accounts Receivable 6 Patient Identification IMET FMS SAMs Fellows Dependents Exchange Students Liaison/Exchange Officers Foreign Visitors/Dignitaries

2007 UBO/UBU Conference From Registration to Accounts Receivable 7 Types of Coverage IMET – Program – International Military Education & Training FMS – Foreign Military Sales NATO/PFP/SOFA – North Atlantic Treaty Organization – Partnership for Peace – Status of Forces Agreement Foreign Government Private Insurance

2007 UBO/UBU Conference From Registration to Accounts Receivable 8 Billing Procedures DD7A (Report of Treatment Furnished Pay Patients): Filed monthly with MEDCOM for medical care provided within the MTF – IMET-p Students – FMS Students – Dependents (PATCAT 75-Agency) SF1034 (Public Voucher for Purchases/Services Other Than Personal): Filed with MEDCOM (event driven) for care obtained outside the MTF from private providers – IMET-p – FMS – Dependents UB92 (Standardized Medical Billing): Filed with insurance companies or Foreign Government Embassies for care provided within the MTF – FMS – Dependent – Liaison/Exchange – Foreign Visitors/Dignitaries

2007 UBO/UBU Conference From Registration to Accounts Receivable 9 Making It Work for Me A.Orientation – Sponsored by the International Office Student Division and lasts three to five days. During this time each officer is interviewed. The following information is exchanged: – One copy of International Travel Order is obtained and reviewed for accuracy with officer – Copy of insurance information to include insurance cards obtained – How appointments are obtained – Specifics to our MTF – Health concerns for officer or family members – School/day care physical exam forms provided – CHCS (Composite Health Care System) input form completed – Pregnancy policy discussed B.CHCS input – Every officer and dependent is entered into the CHCS database. Notes are taken on information still needed

2007 UBO/UBU Conference From Registration to Accounts Receivable 10 Orientation Form

2007 UBO/UBU Conference From Registration to Accounts Receivable 11 Making It Work for Me C.Registration – Hosted by the International Office Student Division. All officers and dependents have official pictures taken and are provided information from various activities on/off post (public and private school systems, day care, post office, financial, law enforcement, healthcare, etc.) Note: This is my opportunity to clarify/obtain any information needed D.Finalize CHCS database and create file folders for each family

2007 UBO/UBU Conference From Registration to Accounts Receivable 12 Liaison/Exchange Officers The Security Assistance Office on post sends me an updated listing of officers. It includes their country, rank, name, office location and phone number, and the dates of arrival and departure The Security Assistance Office also directs each new officer to visit my office and provide me with required data to obtain healthcare from this MTF

2007 UBO/UBU Conference From Registration to Accounts Receivable 13 List of Liaison Officers USACAC, FORT LEAVENWORTH, KS FOREIGN LIAISON OFFICERS COUNTRY/DDLNAME ARRIVAL/DEPARTURE ARGENTINAPOSITION VACANT-29 JUN 06 AUSTRALIALTC DOE, John B. 15 DEC 05 – 31 JAN 08 RM 130, X BRAZILCOL 05 JUN 06 – 07 JUL 08 RM 233, X CANADA CHILE FRANCE

2007 UBO/UBU Conference From Registration to Accounts Receivable 14 List of Exchange Officers USACAC, FOR LEAVENWORTH, KS EXCHANGE OFFICERS COUNTRY/DDLNAMEARRIVAL/DEPARTURE AUSTRALIAMAJ DOE, John B.13 DEC 04 – 31 DEC 06 1E,NSC, X CANADALTC ADAMS, Carl10 JUL 06 – 31 JUL 09 TRAC, X-43265