Business Communication Q2 Study Guide. Review This study guide is highlighting the main points of the course. Be sure to review the following carefully:

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Presentation transcript:

Business Communication Q2 Study Guide

Review This study guide is highlighting the main points of the course. Be sure to review the following carefully: previous quizzes & tests o especially questions you missed assignments links

Main Concepts Business Writing/Documents Listening Leadership and Conflict Interviewing

Business Writing and Documents Electronic Ethics Memo Writing Letter Writing o Differences in memos etters Technology in business Communicating w/ numbers Business documents

Listening Following directions Telephone etiquette Listening skills o What prevents good listening Asking questions Overcoming stereotypes

Leadership and Conflict Conflict Resolution Leadership skills o Passive, aggressive, and assertive behaviors Chain of command Leadership and ethics o Combatting and preventing controlling, abusive leaders

Interviewing Finding a job Interviewing questions and answers Employment law