Jean-Luc Boussel & Katerina CERNY October 24th NOTE: This is the correct photo to use for ALU-Enterprise in 2013. Do not use for other verticals. ALCATEL-LUCENT ENTERPRISE OPENTOUCH SUITE FOR SMB Q4/2013 INTERNAL SALES TRAINING EDITION 12 Jean-Luc Boussel & Katerina CERNY October 24th

MARKET MOMENTUM VERY RECENT GOOD NEWS! SIGNIFICANT MOVE COMPARED TO 2012 FROM “PROMISING” TO “POSITIVE” AND STILL… WORTH RECALLING 2012 Global Market Share Leadership Award in the SMB enterprise communications platforms market Positive on the Alcatel-Lucent announcement of OmniPCX Office RCE 9 MARKET MOMENTUM

KEY MILESTONES OMNIPCX OFFICE RCE R9.2. STEP 1 Global & worldwide offer Shipping of OXO RCE R9.2. Step 1 software for orders from November 4th with standard lead-times OXO RCE R9.2. Step 1 software available on Business Portal on Nov. 4th Commercial offer Actis R18.1 will be available on Nov. 4th 2013 Actis R17.3 can be used till January 3th , 2014 (end of overlapping period) Commercial release / e-buy opening on Nov. 4th 2013 Support: Communication launching plan New & updated collaterals Commercial programs KEY MILESTONES

H2/2013 & 2014 MILESTONES step 1 in November 4th step 2 in April 2014 OMNIPCX OFFICE RCE R9.2. step 1 in November 4th My IC Social Networks My IC Mobile for iPhone IP TDM DECT Mixity 8430 IP DECT AP SIP Registration OpenTouch Office Cloud step 2 in April 2014 New range of phones IP & TDM My IC Mobile for iPhone H2/2013 & 2014 MILESTONES

WHAT’S NEW IN OXO RCE R9.2. STEP 1? EXTENDED MOBILITY DECT Dual IP/TDM configurations DECT IP remote topologies DECT global limit: 120+50 users DECT 8340 Smart IP-DECT Access Point My IC Mobile MyIC Mobile for iPhone – IOS7 SOCIAL MEDIA My IC Social Networks R3.2 Free Trial New languages SIMPLE & SECURE UDA support first/last name search option SMTP HTTPS option My IC Mobile security enhancement IP/SIP TRANSFORMATION 8002/8012 R110 SIP trunking evolutions Outgoing call CLI(P) selection RAP108/109, dual-radio OPENTOUCH OFFICE CLOUD For enriched user experience

WHAT’S NEW IN OXO RCE R9.2. STEP 2? BRAND NEW NOE3G PHONES IP & TDM Official naming: 8028, 8038 & 8068 PREMIUM DESKPHONES 8029 & 8039 PREMIUM DESKPHONES EXTENDED MOBILITY My IC Mobile for iPhone G729 (8k) MISCELLANEOUS My IC Phone R300 Outlook 2013 (PIMphony) More details to come…

Voice-over-WLAN infrastructure OPENTOUCH SUITE FOR SMB OFFERING NEW or UPDATED OmniPCX Office RCE Compact Unit OmniPCX Office RCE Small RCE Medium RCE Large Comm. Server Teamwork & Collaboration RCE Fax Server Video with LifeSize LifeSize Connection Network Infra. OmniSwitch 6250 OmniSwitch 6450 WiFi Access Points OmniAccess 4306/G Remote Access Point 3, 108 & 109 Voice-over-WLAN infrastructure LAN Infrastructure OmniTouch 4135 PIMphony 8118/ 8128 WLAN My IC Web for Office My IC Mobile for iPhone & Android Calll Center Office Smart Call Routing IP Touch 8 Series 8232DECT 500(EX)DECT 9 Series Digital Customer Experience Efficient Desktop Mobility Wireline Phones Wireless Phones One Number Service SIP at the core My IC Phone 8002/8012 DeskPhones My IC Social Networks OmniVista 8770 Management Center Managt.

FOCUS ON STEP 1 DRIVING FORCES mobile SHIFT TO THE CLOUD social FOCUS ON STEP 1 DRIVING FORCES

SOCIAL USER EXPERIENCE APPROACH WITH FREE TRIAL ON MY IC SOCIAL NETWORKS SOCIAL USER EXPERIENCE APPROACH WITH FREE TRIAL ON MY IC SOCIAL NETWORKS CAPITALIZE ON THE SOCIAL USAGES

EACH CONTACT IS POTENTIAL BUSINESS EXPAND YOUR RICH COMMUNICATION FROM ONE SINGLE POINT OF CONTROL WITH MY IC SOCIAL NETWORKS NEW 60 DAYS TRY & BUY LET THE CUSTOMERS DISCOVERING ALL THE CAPABILITIES CONVINCE THEM WITH A DAILY EXPERIENCE BOOST THE SALES WITH 60 DAYS TRY & BUY

MY IC SOCIAL NETWORKS – FREE TRIAL 60 DAYS FREE TRIAL NO license Pre-requisite: Outlook & OXO RCE R9.X & Microsoft Outlook 2003, 2007, 2010, 2013 Full featured Warning 7 days before trial expires AFTER 60 DAYS TO UNINSTALL: Go to Programs, select My IC Social Networks and choose to uninstall Download Software from BPWS or ALU Enterprise Website after Nov 4th Install only on the user’s PC No license required Service Up and running for 60 days User happy  Supply the full time license

MY IC SOCIAL NETWORKS – FREE TRIAL USES CASES INSTALLED BASE Text ready to use as a mailing to promote this free trial by the partner to his installed base (ready for November 4th) Social medias… To be mixed with Transform campaign approach as additional gift when migrating to the newest OXO RCE release NEW SALE OPPORTUNITY Propose when selling OXO RCE R9.X A “gift” for a new contract “Cherry on the cake” for new sales

MY IC SOCIAL NETWORKS - LYNC & LANGUAGES SKYPE & LYNC INTERACTION Lync users can be added to Skype contact list, thus available on My IC Social Networks Presence of external Lync contacts is visible on My IC Social Networks (via Skype) “Click to call” on Skype from My IC Social Networks to join Lync users APPLICATION USER INTERFACE Additional languages: Dutch & Portuguese HELP ONLINE Additional languages: Italian, Spanish & Portuguese SUPPORT OF OUTLOOK 2013 – 32bits

CAPITALIZE ON THE MOBILE USAGES MY IC MOBILE FOR IPHONE 8340 IP DECT AP ENRICHED EASY MOBILITY WITH DUAL MODE AND IP TDM DECT MIXITY CAPITALIZE ON THE MOBILE USAGES

ALWAYS ENSURE BUSINESS CONTINUITY MOBILITY AS HEART OF YOUR CUSTOMER COMMUNICATIONS PROFILES FOR CONVERSATION CONTINUITY IN ANY CONTEXT WITH MY IC MOBILE FOR IPHONE Bluetooth Supported In SIP Companion in VoIP mode Easy change of device – simplified process Usage of the My IC Mobile is not only sticked to one dedicated iPhone. User can connect to My IC Mobile from any other iPhone

MORE SECURED MY IC MOBILE FOR iPHONE & ANDROID OPTIMIZED SECURITY BY ENCRYPTING PERSONAL DATA ONE STEP FURTHER FOR SECURED CUSTOMER COMMUNICATION Reinforced procedure at the call server level to download voice message My IC Mobile for iPhone Application V2.0 Encryption of SIP password NEW: Encryption of locally stored voice messages My IC Mobile for Android: Application V4.3 NEW: Encryption of user password

ADDRESS NEW CUSTOMERS WITH NEW TOPOLOGIES Technical prerequisites for IP DECT All AP in same Subnetwork (IT aspect) DHCP server Multicast support between APs LAN/WAN IP 8340 IP DECT AP new IP 8340 IP DECT AP TDM-UA NEW TOPOLOGIES OF DEPLOYMENT IP-DECT: Support of distributed topology IP-DECT – DECT: Mixed configuration for a better answer to field cases Roaming is provided on all topologies Handover is supported within the same cluster (radio coverage) A DECT handset registered both in DECT and IP-DECT requires 2 licenses: DECT swl + IP DECT swl

MOBILITY 8340 IP-DECT ACCESS POINT Indoor use: 8340 IP-DECT AP with integrated antennas 8340 IP-DECT AP external antennas 8340 IP-DECT 8dBi Gain antenna Polarization: dual linear, ±45° slant Outdoor use: 8340 IP-DECT Outdoor box, the outdoor box can contain either: Ready for Europe at launching Progressively introduced for rest of world See regulatory document CAT-iq (defined by the DECT Forum) is bringing together broadband Internet and advanced cordless technology. It enables DECT phones to work with VoIP and other Internet based services Benefits of CAT-iq: High Quality (HD) voice and audio Environment friendly telephone usage Highly functional (multiline capable ….) and secure devices IP-DECT AP with external antennas with 8dBi gain antenna or other external gain antenna (see accessories list) IP-DECT AP with integrated antennas FORMER 4080 AND 8340 IP-DECT ACCESS POINTS CAN BE MIXED 8340 IP-DECT ACCESS POINT WILL REPLACE 4080 AP 8340 IP-DECT ACCESS POINT REQUIRES R9.2 SW

MORE SECURED DEPLOYMENT & FLEXIBILITY NOW MAX 150 HTTPS SIMOULTANEOUS CONNECTIONS ON LAN secured HTTPS sessions are managed as a shared Pool for all applications Partner to sell more additional value to customers MY IC MOBILE MY IC WEB FOR OFFICE PIMPHONY WS Over HTTP Up to 50 up to 150 Instead of 50 Up to 150 Instead of 25

SIP TRUNKING EVOLUTIONS MULTIPLE SIP REGISTRAR Support and manage multiple SIP accounts for each single SIP domain Multiple SIP account registration Registered User name and authentication credentials (login, password) Max up to 60 SIP accounts Enable to handle discontinuous DDI ranges within the same SIP domain Using existing Number Modification Table (NMT) OXO will choose authentication credentials based on DDI and SIP account association No SW license required Warning : this is not a multi SIP providers solution Until OXO R910 only one SIP account could be defined for a SIP gateway with registration of a unique Address Of Record or, as an option (OXO R9.1) individual registration of each DDI number with the same credentials . With OXO R920 it is now possible to define several SIP accounts and to manage several registrations to the same SIP gateway. In some cases, the OmniPCX Office system may be allocated several ranges of DDI numbers that are not contiguous and a separate registration with different authentication credentials is required for each range. Until OXO R910 credentials for authentication of outgoing/incoming SIP calls were associated to the SIP gateway (ARS). Now with OXO R920, since there may be several accounts associated to a same SIP gateway with different authentication credentials, the credentials for authentication of outgoing/incoming SIP calls must be selected according to the DDI number used. For outgoing calls , SIP authentication credentials are built based on the SIP account index (new) associated to the calling DDI number For incoming calls , SIP authentication credentials are built based on the SIP account index associated to the called DDI number Multiple SIP accounts allows the customer to configure multiple SIP accounts for a single SIP domain. Each SIP account can have its own authentication credentials. Each DDI number can use different credentials based on the associated SIP account SIP authentication details (login, pswd, registered username) in GTW parameters are moved to SIP accounts window automatically in case of upgrade (save/restore, data saving) from OXO release <R9.2 to >= R9.2 In particular, Italy and Greece (OTE) have been asking for these features IMPROVE ADHERENCE WITH SIP CARRIERS NETWORK ENVIRONMENTS

MULTIPLE SIP REGISTRAR TYPICAL USE CASE MOVING STANDALONE ISDN LOCATIONS TO A SINGLE SIP CONNECTED ENTITY Carrier SIP Network VPN Remote site 1 +3020020 [00-09] Remote site 2 +3030030 [00-09] OXO +3010010 [00-29] OXO 3 +3010010 [00-29] OXO 1 +3020020 [00-09] OXO 2 +3030030 [00-09] Carrier ISDN Network Discontinuous DDI ranges feature allows the customer to configure multiple installation numbers and registration of different public DDI ranges with the SIP provider. Thus allowing to make outgoing and receive incoming calls using different DDI numbers with different installation numbers ! Multiple SIP accounts allows the customer to configure multiple SIP accounts for a single SIP domain. Each SIP account can have its own authentication credentials. Each DDI number can use different credentials based on the associated SIP account This is the OTE Use case: For each discontinuous public/DDI numbering range, the base number of each range must be registered (Example: 301001000, 302002000,303003000) Multi-sites Company: each site has its own standalone system, public trunk access and dedicated numbering /DDI scheme Multi-sites Company with multiple SIP accounts: one single system with remote locations sharing the public trunk access and keeping their own numbering/DDI scheme (Number portability)

OPENTOUCH OFFICE CLOUD OPENTOUCH Office Cloud is designed to help partners to build 0PEX offers based on OmniPCX Office RCE. SIMPLE CATALOGUE OFFER (CAPEX offer) Office Cloud Modules: Multi-CPU chassis Generic Alcatel-Lucent IP Telephony Generic Alcatel-Lucent Applications MANDATORY SERVICE FEES Software Maintenance Service (SMS) as for generic offer OpenTouch Suite for SMB New periodic Evolution Maintenance Service (EMS) OPENTOUCH OFFICE CLOUD

OPENTOUCH OFFICE CLOUD OFFER OpenTouch Office Cloud module Low Traffic for 4 to 25 users High Traffic for 25 to 50 users Hardware Fixed & Mobile user IP users IP-DECT users WLAN users My IC Mobile PIMphony IP User Software Licenses New Same as CPE Personal & Social My IC Social My IC Web for Office PIMphony Attendants & Voice Voice Mail Automatic Attendant Greetings Smart Call Routing & Call Center OmniTouch Call Center Smart Call Routing Multiple Language Automated Attendant Productivity Applications Greetings & Voice OmniTouch Call Center Same as CPE Same as CPE Same as CPE

OPENTOUCH OFFICE CLOUD SERVICES SOFTWARE MAINTENANCE SERVICE (SMS) As for generic offer, Technical Support Access OmniPCX Office RCE minor releases EVOLUTIVE MAINTENANCE service (EMS) Quarterly periodic payment Pricing based on usage per applicant. We’ll calculate the number of IP user and the number of IP trunk used per applicant. OmniPCX Office RCE major releases Fleet Management tools with associated technical support The centralized managements tools built on OMC and scripting enhanced for a better TCO of this cloud solution

Actis 18.1.1_006 Articles retirés / Articles qui les remplacent Le nouvel Actis 18.1.1_006 accompagne la sortie de la version 9.2 La version précédente Actis, 17.5, avec le catalogue R9.1, reste valable sur une période de biseau. Attention certaines références produits sont changées (phase-out OXO R1-2-3-4), (Pour les VADs attention au stock). Même tarif, même fonctionnalité  complètement interchangeable. Les recommandations sont donc les suivantes : -ne pas se précipiter pour la mise à jour d’Actis ( VAD/IR ) -ou remplacer à la main dans l’export excel Actis, les nouvelles refs par les anciennes …

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