Risk & Novelty Collaboration & Engagement Efficiency & Effectiveness Transferability & Scalability ▪Led government as first agency to implement enterprise-wide, cloud-based development platform ▪Consolidated 1,751 legacy tools to less than 100 cloud-based applications ▪Transitioned from standard waterfall project management to an Agile hybrid model, leading to 75% improvement in development milestone adherence and reducing overhead ▪Reduced 5-year total cost of ownership by over 92%, cost avoidance of $9M in first 40 apps ▪Avoided $600K in renewed O&M costs by utilizing agile development/hybrid SDLC and developing strong standards to make reuse and shared services the preferred strategy ▪Developed 5-day turnaround on app-level ATOs via streamlined (and auditable) security process ▪Created Platform Management Team, Cloud Center of Excellence, and Technical Review Board to allow for rapid, data-driven decisions ▪Implemented agency-wide and cross-governmental collaboration platform that promotes broad coalition building and reduces travel and on site work- to date, 45,000+ posts to enterprise social collaboration tool ▪Brought together diverse group of agency stakeholders across siloed offices through Integrated Project Teams ▪Leveraged employee crowd-sourcing via "Great Idea Hunt" to generate 632 ideas and over 20k votes, resulting in $5.5M of immediate savings ▪Enabled frictionless collaboration in a virtual environment using cloud-based business tools ▪Integrated over 17,000 total users in over 1500 online communities ▪Developed 26 apps in 6 months, and reduced agile development lifecycle timeframe by 75% ▪Demonstrated agency’s ability to share code and apps with other agencies - 2 apps lifted and shifted to HHS, EOP ▪Enabled unlimited infrastructure growth to include expansion into multi-agency shared services space through cloud-based architecture

Risk & Novelty: Generating Measurable Outcomes 20+ year old platform 1,700+ legacy apps 12+ app platforms 10+ collaboration platforms 200+ distributed servers Little enterprise governance No data/intelligence Dozens of logins Very high O&M costs Rationalized to 100 cloud, social, mobile apps 90%+ reduction in 5 Year TCO per app $10M in cost avoidance for first 26 applications $600,000 saved in O&M costs 100,000+ posts and comments Enterprise-wide governance High mobility and scalability Rationalized to 100 cloud, social, mobile apps 90%+ reduction in 5 Year TCO per app $10M in cost avoidance for first 26 applications $600,000 saved in O&M costs 100,000+ posts and comments Enterprise-wide governance High mobility and scalability

Traditional IT Stack Cloud Commodity Services Cloud Business Apps Utility Provider “Keep lights on” Cost Center Order taker Technical Debt Role of IT Strategic Partner Differentiator Agility engine “Brain of the biz” Operational focus Low Agility Large Capital Outlay Higher risk Legacy Burdens Business Capability High Agility Competitive Intelligence Low Capital Outlay Strategic focus Efficiency & Effectiveness: GSA’s Cloud-based Approach

Collaboration & Engagement: Fully Mobile, Fully Flexible, and Fully Connected Project Central 800 projects managed across GSA Transparency Executive views Task management Follow projects Record based Chatter Standardization Managing taxpayer dollars Great Ideas Hunt 632 Ideas 20,000 votes and comments $5.5M in immediate savings through top 5 ideas 40 additional ideas being considered Additional savings anticipated R10 and R4 regional campaigns External Ideation Chatter Universal Search Interactive Dashboards Metrics and M e asures Task Management Audit trails Mobile ready Universal Search Workflow and Approvals Group Discussions Find Expertise IdeasChatter

Transferability & Scalability: Igniting and Enabling Innovation Across the Government ▪ All apps are available to government and private sector Health and Human Services & Federal Dept of Agriculture: Spend Tracker and Project Central ▪ Every government agency uses data from new FedRAMP app to inform cloud implementation initiatives and planning ▪ All common services were reused from existing systems ▪ Our application development model was designed with a "zero server" approach, eliminating all on-premise servers ▪ Agile development process allows for rapid deployment and scaling: Executive Office of the President: Correspondence Tracking Inter-agency working groups set up for agencies interested in following GSA’s path Base platform implemented in 90 days from kickoff Deployed an average of 6-10 applications per 6 week sprint Reduced agile development lifecycle timeframe by 75% Integrated over 17,000 total users in over 1500 online communities