ANNUAL REPORT 2002/2003 Mr. Pieter Els Chief Financial Officer

Financial Year 2002/2003 Key Highlights Operating Profit: R91m vs. R(79)m loss previous year Cash Position: Improved to R542m by 83% y/y Audit Opinion: 2001 disclaimer, 2002 negative, 2003 unqualified Expense to Revenue:From 17,8% to 16,3% (24% 2001) Debtors:Over 60 days at 21% vs. 24% prev year Operating Profit: R91m vs. R(79)m loss previous year Cash Position: Improved to R542m by 83% y/y Audit Opinion: 2001 disclaimer, 2002 negative, 2003 unqualified Expense to Revenue:From 17,8% to 16,3% (24% 2001) Debtors:Over 60 days at 21% vs. 24% prev year

SITA Revenue and Gross Profit 1,016 y/y 10% 1,364 y/y 34% 1,968 y/y 44% 393 (20%GP) 187 (14%GP) 167 (16%GP) Mar 03 Mar 02 Mar 01 Millions RevenueGross Profit

SITA Operating Expenses Millions 243m 242m 321m E/R=23.9% E/R=16.3% E/R =17,8% Mar 03 Mar 02 Mar 01 Operating ExpensesOperating Expense % of Revenue Percentage

1,968 1,364 1, E/R=24% 242 E/R=18% 321 E/R=16% Mar 03 Mar 02 Mar 01 SITA Revenue and Operating Expenses RevenueOperating Expenses Millions

SITA Cash on Hand TotalExcl. Ringfenced (y/y 20%) (y/y 83%) Mar 03 Sept 02 Mar 02 Millions

Total> 60 Days SITA Consolidated Debtors (y/y34%) (21%) 185 (42%) 80 (24%) Mar 03 Sept 02 Mar Debtors collection period 2002 = 92 days 2003 = 86 days Millions

SITA CAPEX 2002/ Mainframe Equipment Mainframe Programs Network Equipment Computer Equipment Computer Programs Infrastructure Vehicles Total Millions

SITA CAPEX Spent: Actual vs Budget 149 (94%) 79 (54%) Mar 03 Mar 02 Millions ActualBudget 64 (68%) 93 Mar 01

SITA Total Assets: Actual Actual 1,417 y/y 21% 1,171 y/y 43% 1,171 y/y 43% Mar 03 Mar 02 Millions 820 Mar 01

Thank you

SITA Income Statement R'000 % % Revenue1,967,5812,499,380(531,799) -21.3% Cost of Sales1,574,8731,963,596388, % Gross Profit392,708535,784(143,076) -26.7% Gross Margin % 20.0%21.4% Operating Expenses287,397231,041(56,356)-24.4% Research & Development14,62382,66068, % Training6,089183,192177, % Total Operating Expenses308,109496,893188, % Operating Profit84,59938,89145, % Other Income19,4674,99314, % Post retire med aid12,6930(12,693)(100.0) Operating Profit91,37343,88447, % Net Finance Income28,498(674) 29, % Net Profit before tax119,87143,21076, % March 2003 Deviation Actual Budget

SITA Detailed Income Statement Actual Final 2003 Budget 2003 % of Rev Actual 2002 Y/Y % Gross revenue1,967.62,499.41, % Cost of sales1,574.91, %1, %86% -Direct Materials % %32% -Direct Labour % %28% -Direct Overheads % %20% -Direct Depreciation %94.0(33%)7% Gross profit % G P %20.0%21.4%13.7% Other income % Operating expenses % %15.7% -Indirect Labour % %8.9% -Marketing Costs %2.9262%0.2% -Indirect Overheads %74.075%5.4% -Indirect Depreciation %15.1(24%)1.1% Operating profit/(loss) (17.4)100% R & D costs % Training Costs % Post Retirement Medical Costs Net finance income28.5(0.7)7.8265% Profit before taxation (70.8)100% % of Rev

SITA Operating Expenses: 2003 Actual vs Budget Description Actual Budget Delta Reason Over 120 days unpaid at 30 June 2003 Microsoft payment - R63m Temporary persons and UIF increase Various additional audits Small assets written off Excess consumables Professional fees Own use software Depreciation spread over the year Not budgeted Gain on Microsoft contract Provision of doubtful debts Foreign exchange loss Indirect labour Audit fees Small assets Computer consumables Subscription & membership fees Software in-house Indirect depreciation Performance bonus Foreign exchange gain