One Field Engineering Organisation RBL Briefing Mark Whitley

© British Telecommunications plc 2 Agenda for the call Background for change Introduction to new Service Delivery Field organisation structure Outline of timeline and process Questions?

© British Telecommunications plc 3 Why change? Reduced headcount in Field Engineering organisation since April 2011 –Originally +2,600 people and viewed as too big for one person to manage –NWOW efficiencies –Creation of Plan & Build organisation with transfer of c. 530 people RBL input to OD review identified the following issues with the current structure; –Duplication and waste between the North & South –Constant tactical demands on the RBL’s time –FLMs struggling to get the job done –Inconsistent use of CDM role across the organisation –Lack of career path within the Field management structure to develop and retain talent

© British Telecommunications plc 4 One Field Engineering organisation – the structure

© British Telecommunications plc 5 Process & Timings Completion DateActivityOwner Mon 11 th JuneFollow up communication to RBL population to invite preferencesMark Whitley Tues 12 th JuneRBLs inform CDM and PA populations of organisation changeRBLs Wed 13 th June - amRBL holds team audio to advise FLMs of new organisation structureRBLs Wed 13 th June – pmRBL holds team audio to advise TMs of new organisation structureRBLs Wed 13 th June – pm confirmation to Field Engineering population to confirm changesComms Thurs 14 th JuneRBLs submit preferencesRBLs Fri 15 th JuneNew OUCs visible Fri 15 – Mon 18 JuneDesk based selection exerciseMD / Director and HR Tues 19 th JuneCommunication of selection exercise / invitation to interviewMD / Director and HR Thurs 21 st JuneSelection interviewsDirector Field / Director EBW Mon 25 th JuneCommunication of Leadership team appointmentsDirector Field / Director EBW Tues 26 – Wed 27 JuneSOM Selection CentreDirector Field / GMs Field N&S / HR 1 st JulyCommunication of SOM appointments / interim cover arrangementsGMs N&S