March 2002 DEVELOPING SERVICES IN AN EVOLVING TECHNOLOGICAL AND POLITICAL ERA: CASE STUDY Fred Guy Director of ICT National Library of Scotland

March 2002 RESPONSIBILITIES of NATIONAL LIBRARIES Collection of national imprint Cataloguing and preservation Provision of access services

March 2002 FUNCTIONS within NATIONAL LIBRARIES Acquisition Retention Preservation Access

March 2002 SOME RESULTS BUILDINGS CATALOGUES

March 2002 The George IV Bridge Building National Library of Scotland

March 2002 Russian State Library - Storage area after refurbishment

March 2002 The card catalogue - only one copy in mahogany cabinets 1975

March 2002 The Issue Hall: the Enquiry Counter and Card Catalogue 1975

March 2002 CURRENT FACTORS New modes of publication Technological developments Organisational restructuring Political agenda

March 2002 NEW MODES OF PUBLICATION Hand held (CD ROM, DVD) E-books, journals, attachments etc. Web sites “Informal” publication

March 2002 TECHNOLOGICAL DEVELOPMENTS Networking and web technology Digital technology (cameras, scanners, software)

March 2002 ORGANISATIONAL RESTRUCTURING Internal to meet new ways of providing services External. Collaboration and co-operation with other organisations

March 2002 POLITICAL AGENDA Europe Devolution E-commerce & global market Social inclusion Lifelong learning

March 2002 NLS: History Founded in 1680s as Faculty of Advocates Library st Copyright Act (Queen Anne) 1925 National Library of Scotland Act

March 2002 ASSESSING PROGRESS Acquisition of materials Access and Services Preservation Organisational change Political context

March 2002 ACQUISITION OF MATERIALS No legislation for legal deposit Voluntary Code in operation (hand held only) Secure network proof of concept under development Digitisation projects inc. Resources for Learning in Scotland (RLS)

March 2002 ACCESS AND SERVICES Catalogues (24 x7) Web sites

March 2002 The Churchill educational website

March 2002

CURRENT SERVICES AND SOFTWARE Printed CD-ROMsDigitisedMaterial Web sites VoyagerXDirectoryAccessWEB USER

March 2002 ACCESS: Infrastructure Network upgrading required Storage Area network required Digital Object Management System (DOMS) required

March 2002 PRESERVATION Monitoring progress elsewhere

March 2002 ORGANISATIONAL RESTRUCTURING Inadequate staffing to support hybrid library developments Structure based on processing printed materials Internal review External collaboration (Edinburgh University Library)

March 2002 POLITICAL AGENDA UK/European scenario Scottish dimension

March 2002 GENERAL CONTEXT A. Small increase in provision for staff and non-staff Small increase in provision for staff and non-staff costs costs Level funding for Purchase Grant Level funding for Purchase Grant B. Increased allocation for: Development of hybrid libraryDevelopment of hybrid library Development of education and access initiativesDevelopment of education and access initiatives Restoration of curatorial skillsRestoration of curatorial skills Stabilisation of backlogsStabilisation of backlogs

March 2002 OUTCOMES Review of Activities Hybrid Library Steering Group

March 2002 REVIEW OF ACTIVITIES: Phase 1 Closure of Science & Business Reading Room Reduction in binding activity

March 2002 REVIEW OF ACTIVITIES: Phase 2 Identification of efficiencies, savings etc. Approach involves investigating 16 work areas (strands) Phase started in October and is due to be completed in September

March 2002 HYBRID LIBRARY STEERING GROUP Staffing including defining new posts Infrastructure - network, hardware, software

March 2002 STAFFING Top level commitment Collection Legal deposit & purchase & purchaseCataloguingWeb presentation presentationICTSupportReaders’Advisor

March 2002 PLANS Acquisition of materials Collaborate with Legal Deposit Libraries over Voluntary Code and drive towards legislation Licence content

March 2002 CURRENT SERVICES AND SOFTWARE Printed CD-ROMsDigitisedMaterial Web sites VoyagerXDirectoryAccessWEB USER Integrated access

March 2002 PLANS Infrastructure Upgrade network Install Storage Area network Complete X Directories installation Define Digital Object Management System Procure DOMS with University of Edinburgh?

March 2002 PLANS Preservation Monitor progress in British Library and Koninklijke Bibliotheek Collaborate with National Archives of Scotland

March 2002 PLANS Organisational Change Accelerate recruitment of staff for new initiatives Implement Personal Development Plans Complete and implement Review of Activities: Phase 2 Examine senior staffing structure (under direction of new national librarian)

March 2002 PLANS Political context Meet Modernising Government requirements Support/implement Digital Scotland initiatives Explore role within Science Strategy

March 2002 CONCLUSIONS Period of simultaneous contraction and expansion Difficult acquisition situation with a) no legal deposit for e-materials and b) no access to JISC deals Have created a significant collaboration Are beginning to change structures