SHRM STUDENT CAREER WEBINAR SERIES

Behavioral Interviewing To Get The Role You Want Presented by Cathy Fyock, CSP, SPHR Director of Recruiting Louisville Office Resources Global Professionals

What makes a great interview?

Behavioral Interviewing Tell me about a time when... Think of a recent example of... Tell me about an example of... Consider a time when...

Poll#1 Have you ever had a behavioral interview? To submit your answer, please check the appropriate box.

What are your great stories?   Major accomplishments   Achievements   How you excelled   How you differentiated yourself   How you gone“where no one has gone before”

Homework  Outline 5 – 10 of your best stories  Identify traits/competencies for each story  Outline your key competencies and think of a story that demonstrates each trait

Leader Competencies   Subject matter expertise   Business acumen   Critical thinking skills   Leadership skills   Interpersonal skills   Strategic thinking skills   Visionary thinking

Poll #2 Which of these skills do you most need to develop?

Include key competencies in your functional resume

Media training principles: Answer their questions with your key stories

Fine-Tune Your Stories STAR ■ ■ Situation or Task ■ ■ Action ■ ■ Result

Edit Your Stories   Only the relevant facts   1 – 2 minutes   Positive outcomes/lessons learned

Rehearse Your Stories   Develop a key word outline   Practice with a friend   Find an HR professional or hiring manager

More Story Development ■ ■ Tell me about a time you had a major conflict with a manager, coworker, or client ■ ■ Tell me about a time you missed a major deadline ■ ■ Tell me about a time you failed to meet customer expectations ■ ■ Tell me about a time you lost a valued employee

Dealing with Skeletons   This is what happened   This is what I learned   This is how I ensure it never happens again

Consider the worst or most difficult questions an interviewer could ask and script your responses

Difficult Questions   Why were you fired?   You have a track record of being caught in layoffs—why?   You seem to be overqualified for this role. Why are you interested?   The position for which you are applying is in an entirely new field/industry for you. Why are you applying?

Poll #3 Which of the following situations have you found yourself in (select all that apply):

Interview Challenges   What if you can’t think of an example?   What if that experience never happened to you?   What if you don’t understand the question?   What if the interviewer never asks about your strongest competency?

Red Flags   I always...   I never...   I generally... Give one specific example

More Red Flags   Balance between “I” and “we” in your responses   Be sure to relay the positive result   Review the interview questions provided at the end of this presentation

General Rules for the Interview   Always put your best foot forward   Always tell the truth   Never trash your last job or supervisor   Be upbeat and positive   Consider the interview a two-way street   Make a friend and develop a relationship   Remember, you are enough

Good luck!

Additional Questions   Tell me about a time when you were part of a team for a project or assignment. What was your role? What was the result?   Tell me about a time when you had to work with a colleague whose work ethic was different than yours.

Additional Questions   Tell me about a time when you had to surmount an obstacle to reach a goal.   Describe an accomplishment that you are especially proud of.   Give me an example of an important goal you set and how you took steps to achieve that goal.

Additional Questions   Tell me about a time you were faced with a major change in your workplace.   Give me an example of a time when you had to go beyond the call of duty.   Tell me about a time when you had to do work that was clearly beneath your level of expertise.

Additional Questions   Tell me about a recent tough decision you had to make.   Tell me about a time when you had to inspire your team to achieve a major goal.   Tell me about a time when you faced an ethical dilemma.   Tell me about a time you had to bend the rules to achieve a desired result.

Additional Questions   Tell me about a time when you had to enforce management decisions that you were personally not in favor of.   Give an example of a time when you had to build enthusiasm in your team.   Describe a time when you had to share unpleasant news with someone at work. Please join us for our upcoming student career webinars: