CLEAR 2008 Annual Conference Anchorage, Alaska “ Promoting Regulatory Excellence Through Surveying” R. David Henderson Executive Director North Carolina.

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Presentation transcript:

CLEAR 2008 Annual Conference Anchorage, Alaska “ Promoting Regulatory Excellence Through Surveying” R. David Henderson Executive Director North Carolina Medical Board

CLEAR 2008 Annual Conference Anchorage, Alaska Why Survey? Leadership characteristics Monopoly mentality Business model vs. government model Customer service/Customer satisfaction Feedback is critical

Types of Customers Interactive session to identify types of customers encountered by regulatory boards CLEAR 2008 Annual Conference Anchorage, Alaska

Ongoing Surveys Licensees following their annual renewal License applicants (x2) Complainants Board staff Board members Web site visitors Forum readers CLEAR 2008 Annual Conference Anchorage, Alaska

Sporadic Surveys Salary surveys Public opinion surveys CLEAR 2008 Annual Conference Anchorage, Alaska

CLEAR 2008 Annual Conference Anchorage, Alaska Speaker Contact Information R. David Henderson Executive Director North Carolina Medical Board PO Box Raleigh, NC , ext. 218