2014 New Directions in Student Development Lean Initiatives’ Impact on Student Services Presenters Tanisha Latimer Davis – Dean of Enrollment Management David Rosenbaum – Associate Dean of Students Cindy Klauck – Dean of Counseling & Career Planning Tamatha Sells – Registrar Andy Omundson – Dean of Students

Piedmont Technical College Mission: “Piedmont Technical College transforms lives and strengthens communities by providing opportunities for intellectual and economic growth.” Strategic Objective C.2.3 Implement Lean Principles!

LEAN = Business processes which require less human effort, capital investment, space, materials and time in all aspects of operation

VALUE STREAM = Specific activities required from start to finish

Confusion Motion/Travel Waiting Processing 7 Mudas (“Waste”) Inventory Defects Overproduction

A3 PROCESS = A methodology for getting to the root cause of the problem

Over 300 PTC faculty & staff have been trained in LEAN principles, VSM & A3 problem solving 37 of 42 (88%) of Student Development staff trained in LEAN principles (5 are currently in Spring 2014 class)

“Initiate and incorporate LEAN principles and practices in daily work in pursuit of continuous improvement.” Position Description Statement

Recent A3 projects related to Student Services Admission Application Turn-Around Time Jobs At A Glance Student Activities Approval Class Cancellation NotificationsTranscript EvaluationsAdvisement Financial Aid ProcessingScholarship ProcessStudent Schedule Financial Aid CommunicationsVeteran BenefitsInstant Admissions Financial Aid Award PostingContacting SS OfficesNew Student Orientation Addressing Undecided Students Locating SS Offices & Classrooms Caps & Gowns Financial Aid Office Wait TimeAdmissions Deadline DatesGraduation Application Placement Test AvailabilityTutoringEarly Alert System Direct Deposit Set-UpTransfer Course Equivalents

Tanisha: Instant Admissions (A3) David: New Student Orientation (A3) Cindy:Early Alert Tamatha: Graduation Application Process (VSM) Caps & Gowns (A3) Today’s Topics

QUESTIONS?

Thank you for attending! Remember to… Think LEAN!

Contact Information Piedmont Technical College P.O. Box 1467 Greenwood, SC Tanisha Latimer Davis Dean of Enrollment Management Phone: (864) Fax: (864) Cindy Klauck, LPC Dean of Career Planning & Counseling Phone: (864) Fax: (864) Carol Paguntalan Director of Academic Advisement Phone: (864) David Rosenbaum Associate Dean of Students Phone: (864) Fax: (864) Tamatha L. Sells, M.A. Registrar Phone: (864) Fax: (864) Andy Omundson Dean of Students Phone: (864) Fax: (864)