HumanaOne Public Exchange OnExchange Humana Buyer’s Portal Revision: 07/09/2013 For use with facilitator guide: H1 12367-Overview of OnExchange Humana Buyer Portal Calls-MOD Overview of the Humana Enrollment Application Site H1 12367-OnExchange Humana Buyer Portal Calls-SPM Revision: 12/13/2013 National Education Curriculum Team - for internal use only

Overview of the Buying Process Buyer reviews plan options on the Exchange Buyer selects HumanaOne Plan from offerings found on the Exchange site. Buyer is taken to Humana’s Enrollment Application Site (Online Humana Buyers Portal). Buyer will enter the requested information to apply for the plan and coverage they have selected. When they are done, buyer will receive a confirmation email. Buyer may also have benefit related questions. Bottom of payment page- showing payment method options for recurring monthly payments

Buying from the Marketplace (Public Exchange) Humana - OHBP The Marketplace (a.k.a. Public Exchange) Find it here Select it here Humana Enrollment Application Site (a.k.a. OnExchange Humana Buyer Portal - OHBP) Apply for enrollment here

Mentor Documentation GCP Advanced Search Tab   GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance

This is where CSRs search OHBP for calling member. Searching This is where CSRs search OHBP for calling member. 10/24/2013-screenshot provided by Ryan Erpenbeck.

Applicant Welcome screen - Top Once the selected applicant is accessed this is the next page that will display- Top portion of page The applicant will see this upon entering the OnExchange Humana Buyer Portal

Applicant Welcome Screen - Lower Bottom portion of What to expect page Guidance is provided to the applicant about what to expect and what they will need to proceed with their enrollment application internal use only

Locate OHBP via GCP Advanced Search Tab or HSS Search Mentor for “GCP Advanced Search Tab”

Locate OHBP via GCP Advanced Search or HSS continued

Initial Search page internal use only

Search Results List of names once the “search” feature what used on the previous page internal use only

Applicant: Review Details Top portion of Review page internal use only

Applicant: Primary Bottom portion of Review page internal use only

Assisting with Provider Information Up next……. Assisting with Provider Information internal use only

OHBP Provider Information Assistance Mentor Documentation   OHBP Provider Information Assistance internal use only

Select “yes” and click on Select PCP Selecting a PCP Select “yes” and click on Select PCP Showing if you choose “yes” it will change to “select pcp” internal use only

Select the appropriate member Adding a Provider Select the appropriate member Add a provider page- selecting an applicant internal use only

Select the “search within” distance Click “agree and search” Selecting a PCP Select the “search within” distance Click “agree and search” Choosing the distance for a primary dr. internal use only

“select” the appropriate provider to be added Search results “select” the appropriate provider to be added Displaying the results page once the distance has been selected. internal use only

Option to select a provider for another applicant Added Provider Check indicates added Page will display after “selecting” the provider on the previous screen Added PCP Click “next” Option to select a provider for another applicant internal use only

Assisting with Billing Information Up next……. Assisting with Billing Information internal use only

OHBP Billing Information Assistance Mentor Documentation   OHBP Billing Information Assistance internal use only

Billing Top portion of payment page internal use only

Enter Billing information Payment Information Enter Billing information Middle of payment page internal use only

Select initial payment method First month’s payment Select initial payment method Bottom of payment page- showing option for first month’s payment internal use only

Select recurring payment method Select recurring payment method and click “next” Bottom of payment page- showing payment method options for recurring monthly payments internal use only

Billing: Recurring Payment Payment Choices Initial Recurring ACH (automatic from checking acct) ACH CC Paper bill Payment Choices Initial Recurring ACH (automatic from checking acct) ACH CC Paper bill Showing if you choose “yes” it will change to “select pcp” Accepted Credit Cards (CC) Visa MasterCard internal use only

Assisting with Agreement and Signature Information Up next……. Assisting with Agreement and Signature Information internal use only

OHBP Signature Information Assistance Mentor Documentation   OHBP Signature Information Assistance internal use only

Agreements and Payment Authorization Top portion of payment page internal use only

Agreements and Payment Authorization Showing if you choose “yes” it will change to “select pcp” internal use only

This is the document the caller will be approving T-Signature This is the document the caller will be approving Showing if you choose “yes” it will change to “select pcp” internal use only

What T-Sig Line will Say Bottom of payment page- showing payment method options for recurring monthly payments internal use only

Assisting with Verification of Benefits Up next……. Assisting with Verification of Benefits internal use only

On Exchange Humana Buyer Portal (OHBP) Benefit Assistance Mentor Documentation   On Exchange Humana Buyer Portal (OHBP) Benefit Assistance internal use only

Verification of Benefits Click the pdf file to select the Benefit Summary or Summary of benefits and coverage Top portion of payment page internal use only

Benefit Summary Bottom of payment page- showing payment method options for recurring monthly payments internal use only

Summary of Benefits and Coverage Bottom of payment page- showing payment method options for recurring monthly payments internal use only

Mentor Documentation GCP Advanced Search Tab   GCP Advanced Search Tab OHBP Provider Information Assistance OHBP Billing Information Assistance OHBP Signature Information Assistance On Exchange Humana Buyer Portal (OHBP) VOB Assistance

Questions? internal use only