Engagement Directorate T1-T4 Chief Executive CYNTHIA BOWER Involvement Manager CLARE DELAP LUCY HAMER Publications Manager JANE ABBOTT Internal Communications Manager CHRIS PAGE (starting 5 July 2010) Media Relations Manager TBC Public Affairs and Stakeholders Manager MATTHEW TRAINER Director of Engagement JILL FINNEY Head of Involvement FRANCES HASLER Head of Communications CHRIS DAY Head of Media and Public Affairs ROGER DAVIDSON Involvement Manager MARIA OSTOJA- STARZEWSKI Involvement Manager MANDY HOOPER Business and Programmes Manager REBECCA GRIFFITH Involvement Manager CLAIRE DUNCAN Head of Secretariat ALISTAIR CANNON PA NATALIA HARSANIOVA PA LESLEY MATHOLUS Head of Digital Communications & Surveys HENRY COOK Web Strategy and Development Manager INGRID KARIKARI (maternity leave) PA KIM STOBY Corporate Communications Manager ALICE BOOTH Accessible Information Manager TBC NHS Staff and Patient Surveys Lead IAN SECCOMBE Registration Engagement lead JILL MORRELL Director of Registration LINDA HUTCHINSON National Complaints Manager SUZIE BURDEN KEY WHITE: Headcount filled by permanent employee ORANGE: Headcount filled by interim, waiting on new starter or vacant PURPLE: Project role filled by secondee, interim or vacant GREY: See comments in diagram

Engagement Directorate: Registration Engagement Director of Engagement JILL FINNEY Registration Engagement lead JILL MORRELL Team Coordinator MICHELLE DE ARAUJO Chief Executive CYNTHIA BOWER PA NATALIA HARSANIOVA (PROJECT ROLE) Registration Public Engagement Manager HEATHER SODERLIND (PROJECT ROLE) Registration Messages Manager VANESSA PFITZER Director of Registration LINDA HUTCHINSON

Engagement Directorate: Surveys Director of Engagement JILL FINNEY Chief Executive CYNTHIA BOWER PA NATALIA HARSANIOVA NHS Staff and Patient Surveys Lead IAN SECCOMBE Survey Manager KAREN HALLT Research and Survey Officer JULIETTE HARRISON Research and Survey Officer HANNAH ATHERTON (stating 14 June) Research and Survey Officer TAMATHA WEBSTER (3.5 days/week) Survey Manager KATERINA VARDULAKI (3.5 days/week) (PROJECT ROLE) Consultancy SARAH BEINART (2 days/week) Survey Manager TBC Business and Programmes Manager REBECCA GRIFFITH

Engagement Directorate: Involvement Involvement Manager CLARE DELAP LUCY HAMER Director of Engagement JILL FINNEY Head of Involvement FRANCES HASLER Involvement Manager MANDY HOOPER Involvement Manager CLAIRE DUNCAN Community Engagement Officer JANE GOLDEN Involvement Officer TANJA HOSCH Team Coordinator ELLEN FERNANDEZ Involvement Officer JOSE KING (PROJECT ROLE) Registration Involvement Officer AILEEN HAMDEN (seconded from Communications Team) Involvement Officer ROSE SIBLEY Involvement Manager MARIA OSTOJA- STARZEWSKI Chief Executive CYNTHIA BOWER PA NATALIA HARSANIOVA PA LESLEY MATHOLUS Head of Secretariat ALISTAIR CANNON Complaints Case Manager CAROLINE DALE National Complaints Manager SUZIE BURDEN Ombudsman Liaison Advisor MEETA PATEL Team Coordinator MICHELLE DE ARAUJO

Engagement Directorate: Communications Director of Engagement JILL FINNEY Publications, Marketing and Events Manager JANE ABBOTT Head of Communications CHRIS DAY Internal Communications Manager CHRIS PAGE (starting 5 July 2010) Regional Communications Manager NICHOLAS KERSWELL (South West) DAVID FRYER (North) LOUISE GRIFFERTY (Central – Maternity leave) NICHOLA STEWART (Central – Maternity leave cover) SOPHIE URE MARTIN (London & South East – seconded out) JO HOLMES (London & South East – secondment cover) Corporate Events Officers SARA CAIN ALICE BOLINA Internal Communications Officer CHRIS LEONARD Internal Communications Officer MANDY TUNBRIDGE Accessible Communications Coordinator (secondment cover for Aileen Hamden) Senior Publishing Officer CHARLIE FISHER Publishing Systems Officer JACQUI WHITTLE Publishing Officer CLAIRE KELLY PA NATALIA HARSANIOVA Chief Executive CYNTHIA BOWER PA KIM STOBY Senior Publishing Officer IAN DODDS Intranet Officer LAURIE NORWOOD Team Coordinator MICHELLE DE ARAUJO (PROJECT ROLE) Registration Internal Communications Officer BRIAN SILK Corporate Communications Manager ALICE BOOTH Senior Communications Officer HANNAH PEARCE (PROJECT ROLE) Registration Senior Communications Officer JANINE MAHER (PROJECT ROLE) Registration Communications Officer MICHELLE DOYLE (seconded from MPA) (PROJECT ROLE) Registration Communications Officer SARAH WHELLER (PROJECT ROLE) Registration FAQ Officer KALPANA CHAUHAN

Engagement Directorate: Media & Public Affairs Media Relations Manager TBC Director of Engagement JILL FINNEY Head of Media and Public Affairs ROGER DAVIDSON Team Coordinator CARRIE JAMES-NATHANIEL Senior Communications Officer APRIL COLE Media Officers MEGAN TUDEHOPE RAY VEASEY SARAH ROBERTSON EMMA REYNOLDS JAMES HEDGES (Digital PR) Michelle Doyle (seconded out to Communications Team) Chief Executive CYNTHIA BOWER PA NATALIA HARSANIOVA PA KIM STOBY Public Affairs and Stakeholders Manager (Parliamentary and Government relations) MATTHEW TRAINER Public Affairs Officer ELLIOTT WARD (start July) Communications Officer TAMARA DE SILVA (maternity leave) (PROJECT ROLE) Communications Manager (CEO and Chair) SOPHIE URE MARTIN

Engagement Directorate: Digital Communications and Surveys Director of Engagement JILL FINNEY Accessible Information Manager TBC Head of Digital Communication HENRY COOK Web Strategy and Development Manager INGRID KARIKARI (Maternity leave) Assistant Project Manager ERIKA FARRUGIA Project Manager ALISON PORTER New Media Assistant OWEN GRIFFITHS Team Coordinator DAVINA HAMILTON- BARRETT New Media Manager SUZANNAH BROWN Web Developer STEPHEN CREASEY Web Officer TBC Project Manager (Business Testing) BARBARA KIRBYSHAW Project Manager TBC Web Editor EVELYN OBERT PA NATALIA HARSANIOVA Chief Executive CYNTHIA BOWER PA LESLEY MATHOLUS (PROJECT ROLE) Registration New Media Assistant JAJA MARANAN (PROJECT ROLES) Testers TBC Jul/Sep, Jan/Mar