Facilities Management Unit 2012 Staff Survey Results – High level summary

FMU OVERALL EVALUATION  Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support  766 UniSA staff completed the survey

General Services

OVERALL EVALUATION SECURITY SERVICES  Noticeable improvement in satisfaction coupled with an increase in perceived importance

OVERALL EVALUATION PRINTING AND DOCUMENT SERVICES  Noticeable reduction in the level of perceived importance  Significant increase in utilisation within the survey group (387 in 2012 compared to 237 in 2011)

PRINTING AND DOCUMENT SERVICES  Perception of ‘value for money’ continued to be the lowest rated question in 2012

FACILITIES MAINTENANCE SERVICES CSR SATISFACTION  General satisfaction with the CSR system is high at 7.9  The key opportunity which will improve this service relates to communication advising the status of a request

CLEANING SERVICES  Cleaning services satisfaction closely aligned with the ratings received in 2011

OVERALL EVALUATION CHAUFFEURED LIMOUSINE AND FLEET / POOL VEHICLES  Satisfaction improved for both components of this service, whereas importance remained stable

FACILITIES MAINTENANCE SERVICES ROOM BOOKINGS & FACILITIES HIRE  Room bookings staff are perceived as being very friendly and polite  A consistent improvement in satisfaction across all categories has been noted in the 2012 survey

OVERALL EVALUATION STAFF PARKING  Respondents were isolated to Mawson Lakes and Magill campuses  Satisfaction increased across all aspects of parking for 2012, although pay and display respondents noted difficulties in obtaining a parking space when needed

Refurbishments

REFURBISHMENT OF UniSA SPACE SATISFACTION LEVELS  Sample sizes were relatively consistent across groups  Mawson Lakes staff were consistently less satisfied across all aspects related to refurbishment

REFURBISHMENT OF UniSA SPACE SATISFACTION LEVELS – MAWSON LAKES Verbatim comments elude to the need to manage communication across the ‘communication chain’; with particular focus on ensuring managers communicate changes/impacts and involve staff in the design process