© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 1 You must be the change you wish to see in the world” -Gandhi

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 2 A Status Report – Corporate Colleague Engagement Today Presented by Jim Thomas, PhD Vice President, Consulting Services March 7, 2008 C O M P E T I T I V E A D V A N T A G E. R E A L I Z E D.

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 3 A Working Definition of Employee Engagement Actively committing to one’s work and to invest one’s time, talent, and best efforts to accomplish organizational goals.

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 4 62% more likely to grow in revenue 23% more likely to increase customer satisfaction Why is Employee Engagement important? Source: DDI, 2006 Engagement correlates to better outcomes...

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 5 Why is Employee Engagement important? Highly engaged employees are 60% less likely to say they are about to leave Source: DDI, 2006 Engagement correlates to retention

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 6 How does DDI measure Employee Engagement? E3™ employee engagement survey – 20 item survey – 17 items that measure five engagement facets Empowerment Teamwork and Collaboration Growth and Development Support and Recognition Efforts Aligned with Organization Direction – 3 items that measure satisfaction and loyalty (outcomes)

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 7 How Are Organizations Doing? Source: DDI Normative Database, 2006

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 8 What’s working.. Highest Engagement Items ManufacturingServicesHealthcareSurvey Item 88%90%92% Overall, I have a good understanding of what I am supposed to be doing in my job. 82%79%76% I can make meaningful decisions about how I do my job. 73%79%73% People in my work groups cooperate with each other to get the job done. 62%71%80% I find personal meaning and fulfillment in my work. 68%78%76% In my work group, my ideas and opinions are appreciated. 60%70% In my work group, people try to pick up new skills and knowledge. Percent of Respondents Expressing “Agreement” with E3 Items

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 9 What’s not working … Lowest Engagement Items ManufacturingServicesHealthcareSurvey Item 42%52%44% In my work group, people are held accountable for low performance. 41%52%50% In this organization, different work groups reach out the help and support each other. 43%57% I am kept well informed about changes in the organization that affect my work group. 44%60% I get sufficient feedback about how well I am doing. 46%59%61% In my work group, meetings are focused and efficient. 47%62% My work group makes efficient use of its resources, time and budget. Percent of Respondents Expressing “Agreement” with E3 Items

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 10 Effective Communication can Increase Engagement ManufacturingServicesHealthcareSurvey Item 42%52%44% In my work group, people are held accountable for low performance. 41%52%50% In this organization, different work groups reach out the help and support each other. 43%57% I am kept well informed about changes in the organization that affect my work group. 44%60% I get sufficient feedback about how well I am doing. 46%59%61% In my work group, meetings are focused and efficient. 47%62% My work group makes efficient use of its resources, time and budget. Percent of Respondents Expressing “Agreement” with E3 Items

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 11 What does this mean for Leaders? Managers can impact engagement Improve communication connect employees role/efforts to meaningful outcomes Establish and align people management systems to support engagement Look for “engagement readiness” when selecting employees

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 12 Leaders’ Engagement Drives Employee Engagement Leader Engagement Employee Employees with Highly Engaged Leaders: – 37% more engaged – 45% more likely to stay Source: DDI, 2006

© Development Dimensions Int’l, Inc., MMIIX. All rights reserved. 13 You must be the change you wish to see in the world” -Gandhi What about Authenticity?