E 2 – ePASS and Expedites An overview of how counties have established a functional process for managing ePASS queues and applications. NC Work Support.

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Presentation transcript:

E 2 – ePASS and Expedites An overview of how counties have established a functional process for managing ePASS queues and applications. NC Work Support Strategies Leadership Summit March 25, 2014

Agenda  Goal of Session  Introduction of Presenters  Panel Presentations Specific county Q&A following each presenter  Q&A and Group Discussion  Wrap-up and Adjourn

Goal  Provide program managers and supervisors information about functional workflow structures and processes for managing ePASS queues and processing applications received through ePASS to ensure timely processing.

County Presenters Buncombe Kelli Buckner, IMA II Trish Wallin, IM Program Administrator Rob Morrell, Human Services Planner/Evaluator  Harnett Daphne Tyler, IM Program Administrator  Mecklenburg Rodney Adams, Director, Economic Services Division

Buncombe County  Kelli Buckner  Trish Wallin  Rob Morrell

Buncombe County Economic Services

ePASS & Expedite Application Flow

Processing Assistant pulls from Queue Processing Assistant pulls from Queue Processing Assistant assigns applications according to rotation Processing Assistant assigns applications according to rotation Expedite Applications are marked in Northwoods/Compass system Expedite Applications are marked in Northwoods/Compass system

Shows that application has been screened as expedite

Allows prioritization of applications Families receive benefits timely

Q&A with Buncombe County

Harnett County  Daphne Tyler

Q&A with Harnett County

Mecklenburg County  Rodney Adams nc.gov nc.gov

FNS Process Diagram

MA Process Diagram

Combo Process Diagram

ePASS Process Diagram

FNS Recerts Process Diagram

Q&A with Mecklenburg County

General Questions and Group Discussion

Thank you and enjoy the rest of the Summit!